E-mail and order communication issues 
Autor: Carl D.
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When a order is placed and processed the order information and details are not sent to the e-mail address that was set up for the website. The only notice I recieve is from pay-pal that seems to work okay. I also do not recieve any e-mails from the "Contact Us page" that I set up. The sender DOES get a confirmation to their e-mail that it was sent to me but I do not recieve the actual e-mail from the sender. The website e-mail is valid and I recieve e-mails from other sources but not when it is sent from the from the website.
Thank You, www.electricscootermobility.com
Posted on the
Hello Carl,
Has this issue only just occurred? In other words were you previously able to send/receive email from this particular website? If so (and you have not made any relevant edits to your WebSite X5 project) then there has probably been a change in your server configuration, even though you may be unaware of it. In this instance please contact your webhost and explain the problem, and ask them to check their server and email logs.
On the other hand, if you are still in the process of setting up your WebSite X5 email then please visit the following URL:
http://www.electricscootermobility.com/admin/login.php
Your username and password are the Admin credentials as defined in Step 4 Advanced Settings > Access Management
Once logged in click on 'WebSite Test' at the top of the screen. You will then see a section entitled 'Test your email settings'
Use the Email Form Script Type dropdown menu to select each of the five possible scripts in turn, and send test emails using each one, utilising all the various options and settings until you find the correct options for your server.
Once you have found the right script you can then set this to be the default for your project in Step 4 Advanced Settings > Data Management > Email
Kind regards,
Paul