WebSite X5Help Center

 
Bob H.
Bob H.
User

Too many unlock code request?  en

Autor: Bob H.
Visited 1196, Followers 1, Udostępniony 0  

Moving Website x5 v.16.3.1 to a new computer. Have taken it off of one of the old computers but get the following message.

Activation Error: 314

ATTENTION: There have been too many Unlock Code request from your account lately. Please contact our Support Center to verify you account status.

So I am contacting support as there is not any way I can find on the support center to verify a new computer or remove a computer that is no longer being used.

Bob

sonrisechurch.faith
bobhighlands.faith

Posted on the
4 ODPOWIEDZI
Andre E
Andre E
Moderator

I have set this post for Incomedia te react, it will be tomorrow or maybe the day after.

THX

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Posted on the from Andre E
Incomedia
Elisa B.
Incomedia

Hi Bob, 

thank you for your message. 

How many PCs is the software currently installed on? According to our records, the program has already been activated on 4 different PCs, could you please provide me with more information about this?

Thanks! Kind regards.

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Posted on the from Elisa B.
Bob H.
Bob H.
User
Autor

I currently have it installed on two. The second one is replacing a previous one it was on but never used. It has been removed from all computers except the two I am using. But the second one would not let me activate so I sent in question. Just tried again an it activated on the second machine.

Looks like it has been resoulved.

Thanks for your help

Bob H.

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Posted on the from Bob H.
Incomedia
Elisa B.
Incomedia

Hi Bob, 

thank you for the information. 

Please let me know if there is anything else I can do for you. Kind regards.

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Posted on the from Elisa B.