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Frank J.
Frank J.
User

Verion 15 shutting down  en

Autor: Frank J.
Visited 401, Followers 1, Udostępniony 0  

My Version 15 automatically updated yesterday, now when I open, make some amendments and then do a review, Wbsite X5 just shuts down before I can access anything else. I am on Windows 10 (64bit).

The when I restart the programme it gives me a dialogue that X5 is either still open or did not shut down properly.

By clicking OK the software starts ans it does however show the amendments I made.

I have tried this now 6-8 times and it shuts down every time.

Is there a fix for this? If not is there a way to roll back to the time before the update?

Frank

Posted on the
3 ODPOWIEDZI
Andre E
Andre E
Moderator

Hello Frank,

You can only go back if you have an exported project from previous version end if you have the exe file of this version.

I think I have v15.1.1 but that's probably older then -if you have a backup file- the one you had previously.

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Posted on the from Andre E
Frank J.
Frank J.
User
Autor

This doesn't answer or solve my problem of X5 shutting down. There is obviously a bug in the update and I want to know what is to be done about it

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Posted on the from Frank J.
Esahc ..
Esahc ..
Moderator

Frank, have you tried going to your profile (top right this screen) and selecting download. Here you can download the full install, this may fix the problem if there was an issue during the update.

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Posted on the from Esahc ..