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Mike Skeen
Mike Skeen
User

Why do my Credits Expire?  en

Autor: Mike Skeen
Visited 359, Followers 1, Udostępniony 0  

I've purchased numerous credits and credit packs, but find I'm not always ready to use them, but would rather have them avaialble for future product purchases. My questions are: Why have you adopted this expiration requirement? I paid for them from my hard earned money, why do you take back my credits without a refund? The bigger question is: Who benefits from this expiration scheme? It's clearly not the consumer.

Posted on the
4 ODPOWIEDZI - 1 POMOCNY
Andrzej K.
Andrzej K.
User

It is unfair indeed. I can only let you know one trick - you could buy credits but don't activate them at once but only when you need them. As a code they are valid even a few years.

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Posted on the from Andrzej K.
Incomedia
Elisa B.
Incomedia

Hi Mike,

thank you for getting in touch and for your feedback. 

Unfortunately, I must confirm that Credits do have an expiration date. Please don't forget that we inform about this on our dedicated FAQ page, on the Credits purchase page as well as by sending some reminder e-mails. Generally speaking, we do this not to force the user to purchase additional tools, but to avoid the expiration of used credits. 

To answer your question, we have adopted the Credits system because it allows us to better manage micro-payments. Also, this system is used by other companies in this field as well. If you have a look at Envato, you will find some similarities, also as far as the expiration of unused credits is concerned. 

Moving on to your particular case, I have noticed that you have one credit left of the Credit Pack which is about to expire. Please consider that you did not purchase the Credit Pack in question (i.e. LUGR4-*****-*****-4H7L9), as you have received it for free last year for a birthday promotion. 

I hope having clarified your doubts. Kind regards.

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Posted on the from Elisa B.
Tom G.
Tom G.
User

How many times have I seen response like the one above...

Everything the company does is for company's convenience, not the user's.

It was suggested several times before, to stop selling credits in bulks (85, 55 or 25). This way, if the user wants to use, say, 16 credits - let him buy 16! The user looks for something to purchase and not for products to spend exactly the amount of credits he was forced to buy! It's Incomedia's win - win situation. The users is always on the loosing side...

Pathetic and sad...

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Posted on the from Tom G.
P. S
P. S
User

This is not right at all.

Just becuase one company does it, does not mean everyone should do it.

The credits, if you could buy what you needed, or simply buy the objects etc. Or they did not expire, would be great value. (at least it would be if the objects worked properly and had been fully tested - which is not always the case).

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Posted on the from P. S