Hello.

1. Remove any field from the form, save the project, add the removed field, save the project and upload the site to the hosting again.Completely, not just change.
2. Clear the browser and server cache (if any).
3. Check the version of PHP on the hosting.Should be 7.1

Thank you for your answer, I have offered all the methods used by you but unfortunately it may not help. I approached my provider and provided the necessary screenshots, they investigated the problem but according to them there is nothing wrong with them. Everything works as it should and I have full access to all the web folders, my provider thinks there is a script error in the program. I have already tried everything but the problem is not over, unfortunately, I really do not know what to do anymore. It is a shame that the previous version worked well, which makes you think.

 I have really tried everything and installed the latest update but nothing helps. My customers cannot contact my company now. I am still waiting a few days then I have to buy another program, that is no longer the case.

I sent a notification about your situation to Incomedia staff.

Hello WJ Kes,

PLease check the mail you use, it could well be that your provider has made some security changes.

If you have one.com as provider (for instance), they demand that the mail used to send the form from is also from one.com, if it is from another host (like hotmail or gmail or whatever...) then they won't give acces to the form to be send.

So check in your admin panel as already stated and see if mail arrives with the mail adres you use or try a mail adres from the provder. Or check from the mail form, use a mail adres from provider and see if this has helped. offcource from customer can be another mail adres.

In most cases the problem is in the security check from provider and not x5.

Let me know how this has worked out!

Best Regards

MVG

Andre

Dear André
I'm going to send this message to my provider maybe they can do something with this. Coincidentally, I received another e-mail from the provider asking which php version evo x5 needs, maybe you can tell me this? Also here a screenshot of the admin folder, I can't understand much about this, I don't see an e-mail address reference or something similar. but I don't know much about this either.
Thanks for your reply.
Greetings, W.J.Kes

Here is also a text from the map website test.
Maybe this is also important

<?php

include "includes.php";

Configuration::getControlPanel()->accessOrRedirect();

$results = imTest::testWsx5Configuration();

if (isset($_POST['send'])) {
$attachment = array();
if (is_uploaded_file($_FILES['attachment']['tmp_name']) && file_exists($_FILES['attachment']['tmp_name'])) {
$attachment = array(array(
"name" => $_FILES['attachment']['name'],
"mime" => $_FILES['attachment']['type'],
"content" => file_get_contents($_FILES['attachment']['tmp_name'])
));
}
$mailer = new ImSendEmail();
if ($_POST['type'] == 'phpmailer' || $_POST['type'] == 'phpmailer-smtp') {
$mailer->emailType = 'phpmailer';
if ($_POST['type'] == 'phpmailer-smtp') {
$mailer->use_smtp = true;
$mailer->smtp_port = $_POST['smtpport'];
$mailer->smtp_host = $_POST['smtphost'];
$mailer->smtp_encryption = $_POST['smtpencryption'];
if (@$_POST['smtpauth'] == "1") {
$mailer->use_smtp_auth = true;
$mailer->smtp_username = $_POST['smtpusername'];
$mailer->smtp_password = $_POST['smtppassword'];
}
}
} else {
$mailer->emailType = $_POST['type'];
}
$result = $mailer->send($_POST['from'], $_POST['to'], $_POST['subject'], strip_tags($_POST['body']), nl2br($_POST['body']), $attachment);

// Save the test data for this session
$_SESSION['form_test_type'] = $_POST['type'];
$_SESSION['form_test_from'] = $_POST['from'];
$_SESSION['form_test_to'] = $_POST['to'];
$_SESSION['form_test_subject'] = $_POST['subject'];
$_SESSION['form_test_body'] = $_POST['body'];
$_SESSION['form_test_smtphost'] = $_POST['smtphost'];
$_SESSION['form_test_smtpport'] = $_POST['smtpport'];
$_SESSION['form_test_smtpencryption'] = $_POST['smtpencryption'];
$_SESSION['form_test_smtpauth'] = @$_POST['smtpauth'];
$_SESSION['form_test_smtpusername'] = $_POST['smtpusername'];
echo "<script>window.top.location.href = 'sitetest.php?result=" . ($result ? 1 : 0) . "';</script>";
exit();
}

// Load the main template
$mainT = Configuration::getControlPanel()->getMainTemplate();
$mainT->pagetitle = l10n('admin_test', 'Website Test');
$mainT->stylesheets = array("css/sitetest.css");
$mainT->content = "";
$contentT = new Template("templates/common/box.php");
$contentT->cssClass = "sitetest";
$contentT->content = "";

// Show the system tests
$testT = new Template("templates/sitetest/system-tests.php");
$testT->tests = $results;
$contentT->content .= $testT->render();

// Show the email form
$emailT = new Template("templates/sitetest/email-form.php");
$contentT->content .= $emailT->render();

// Read the log
$path = pathCombine(array("../", $imSettings['general']['public_folder'], "email_log.txt"));
if (file_exists($path) && function_exists("file_get_contents")) {
$logT = new Template("templates/sitetest/log.php");
$logT->log = file_get_contents($path);
$contentT->content .= $logT->render();
}

$mainT->content = $contentT->render();
echo $mainT->render();

Dear users and moderators, I want to thank you for the help offered, I appreciate that very much. Fortunately the problem has now been resolved, it turned out that my provider did indeed have a low PhP version on their server PhP 5.2. They moved my site to a sister company that has a PhP 7.2 server and now everything works perfectly again. I can only make my site over again because I have been working like that, and have even installed a new template, but yes I will get over it again, I am happy that everything now works again.

Many regards,
W.J.Kes

(Translated with Google with google)