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John G.
John G.
User

I would like to edit the email sent to customer from my cart. I do not want the email to include the Buy Now button  en

Autor: John G.
Visited 334, Followers 1, Udostępniony 0  

I do not want the button printed on the confirmation email to my customer at the bottom

Posted on the
12 ODPOWIEDZI - 3 USEFUL
John G.
John G.
User
Autor

The Button in step 4 is printed on the confirmation email sent to customer. I do not want this

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Posted on the from John G.
Aleksej H.
Aleksej H.
Moderator
Najlepszy Użytkownik miesiąca RU

Hello.

"I would like to edit the email sent to customer from my cart." - try this:

part of the text can be edited here:

"I do not want the button printed on the confirmation email to my customer at the bottom" - please attach a screenshot of what you do not need.

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Posted on the from Aleksej H.
John G.
John G.
User
Autor

Below is the code I use in the payment type option to get these 2 values to the page I created on my website. I did this because the code I got from my payment gateway will not work from the payment type window. It does work with the page Icreated on the server but I have to get the Order Number and amount to it from the payment type code. The code above works to do this when you click the submit button. all good. the problem is that the submit button is sent in the customers email automatically and I do not want it in the email because it may be confuising the customer into paying again. How can I get the submit button not to be sent in the email. I do need the submit button in step 4 to submit the info to my page

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd" >

<html>

<head>

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">

<title>

</title>

<style type="text/css">

label {

display: block;

margin: 5px 0px;

color: #AAA;

}

input {

display: block;

}

input type=submit] {

margin-top: 20px;

}

</style>

</head>

<body>


<h1> Thank You!</h1>


<form id="MyForm" action="https://www.my page/demo.php" method = "POST">


</form>

<input type="hidden" name="x_invoice_Num" value="[ORDER_NO]">

<input type="hidden" name="x_amount" value="[PRICE]">

<input type = "submit">



</form>

</body>

</html>

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Posted on the from John G.
Aleksej H.
Aleksej H.
Moderator
Najlepszy Użytkownik miesiąca RU

I sent a notification about your question to the company employees.But this question probably goes beyond technical support.Expect an answer from them here in the comments.

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Posted on the from Aleksej H.
John G.
John G.
User
Autor

Thank You ... I will be looking for the response 

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Posted on the from John G.
Donald M.
Donald M.
User

Don't hold your breath. I first complained about this issue in June 2017, and I wasn't the first. It gets reraised regularly and the company's response amounts to little more than platitudes.

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Posted on the from Donald M.
John G.
John G.
User
Autor

What did you do?

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Posted on the from John G.
Donald M.
Donald M.
User

I added a sentence to the e-mail telling customers not to click the button if they had already paid. After 2 1/2 years I strongly resent having to do this as it makes me look unprofessional, but there's no sign of a real solution.

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Posted on the from Donald M.
John G.
John G.
User
Autor

The solution is buy another program and start over ...and to let my 5000 Face Book friends not to buy website X5

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Posted on the from John G.
Incomedia
Stefano G.
Incomedia

Hello John

I must, unfortunately, confirm that as far as your version is concerned, namely the v12, the button will mandatorily be presented into the email your customer receives.

In the newest version, this is no longer so. You can decide to let the customers receive the confirmation email only after he's paid for his order directly after creating it on your website. This way, the button will no longer be presented in the email.

For the version you're currently using, I am afraid that there's not much else that can be done

I would suggest trying out the Demo version available on our official website through which allows you to access all of the software's functionalities in order for you to understand if an upgrade could be worth it for you, considering the many improvements that the software received from v12 to v2019

Should that be so, please keep me posted here

Thank you

Stefano

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Posted on the from Stefano G.
John G.
John G.
User
Autor

I was able to fix the problem with a short piece of Javascript. 

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Posted on the from John G.
Donald M.
Donald M.
User

Would you share it?

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Posted on the from Donald M.