WebSite X5Help Center

 
David D.
David D.
User

Unable to connect to server  en

Autor: David D.
Visited 1567, Followers 1, Udostępniony 0  

When  try to upload my X5 Professional 13 project I get: "Unable to connect to server/ Temporary error, please try later."

This has gone on for several days no, so it's not so temporary.  Help!!!

Posted on the
4 ODPOWIEDZI
Andre E
Andre E
Moderator

just some items:

check if password and ftp adress and so on is correct.

try to connect with another program with same credentials to your host see if that works.

check with the host if they have changed something.

ask a new password at your host and try that.

Czytaj więcej
Posted on the from Andre E
Tom G.
Tom G.
User

Similar situation here (ver 2020.1.8):

I was working on my page, uploaded to the server several times - no problem.

Suddenly, after one more change, couldn't connect!

These are messages I'm getting:

Started as usual -

It was sitting on it for some time and then:

I can manually connect to the hosting seerver without any issues.

Czytaj więcej
Posted on the from Tom G.
Tom G.
Tom G.
User

After number of tries and reboots - the program connected to the server.

Happens once in a while, though...

Czytaj więcej
Posted on the from Tom G.
Esahc ..
Esahc ..
Moderator

To check it is not a problem with your ISP can you try a different internet connection, perhaps hotspot from your mobile?

If the problem persists perhaps temporarily uninstall any 3rd party anti virus, malware, firewall software and disable VPN if you use one.

Czytaj więcej
Posted on the from Esahc ..