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Charlene Golojuch
Charlene Golojuch
User

Converted to 2021.2.2 -- Shopping page not working  en

Autor: Charlene Golojuch
Visited 559, Followers 1, Udostępniony 0  

Hi, this morning when I opened v2021.1.1 I had to automatically update to v2021.2.2.  Now the links to "add to shopping cart" are not working, although I have them mapped correctly. They were working before. But now when you click "click here to place your order" you get a blank page with a heading "https://hiddengardenart.com/special-online-offers.html"  instead of the previous table that I that I entered on the Advanced settings/Shopping cart.  Any thoughts on this please?  I finally had everything just right so I could send out announcements today, but now that isn't working.   Here is the link:  https://hiddengardenart.com/special-online-offers.html

Posted on the
5 ODPOWIEDZI - 1 PRAWIDłOWA ODPOWIEDź
Charlene Golojuch
Charlene Golojuch
User
Autor

Here is a photo of how I have the shopping cart set up.  So don't know why it won't work now.

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Posted on the from Charlene Golojuch
Incomedia
Stefano G.
Incomedia

Hello Charlene

Were you already able to solve the issue on your website?

I've tested an order on your website and all seems to work fine

Both of these buttons work right, so I don't really understand what button isn't working right

Can you update me on the situation here?

Thank you

Stefano

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Posted on the from Stefano G.
Charlene Golojuch
Charlene Golojuch
User
Autor

HI Stefano. Thank you for taking the time to check our website. The button that causes the error is on the final page of the transaction.  After a shipping address is entered, and a shipping method selected, then there is a final page (Step 3-Order Report is the heading.)  There is a section in the upper right-hand corner with an Order Summary. And a box that must be checked to "Accept Terms and Conditions."  Then there is a final "Buy Now" button (which used to take a user to a payment plaform, such as PayPal).  It is when you click on that final "Buy Now" after accepting terms and conditions that the error generates.  The attached photo shows what that final page looks like.  I just checked it again on my end, and the error is still generated. Thanks for any suggestions you may be able to provide.  Meanwhile. Andre suggested I upgrade the PHP version on my hosting platform. I was already at 7.3, but I upgraded it to the highest version currently available (GoDaddy) which is v 7.4. So far that hasn't solved the issue.

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Posted on the from Charlene Golojuch
Luis J.
Luis J.
User

I had the same issue.

Try deleting all files from host - then re-upload everything.

for me that fixed the issue.

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Posted on the from Luis J.
Charlene Golojuch
Charlene Golojuch
User
Autor

Thanks for answering both posts. I will close this one and respond on the other post tomorrow after I do the deletion and replaement.

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Posted on the from Charlene Golojuch