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Pierre B.
Pierre B.
User

2021.2.5 not working keep freezing  en

Autor: Pierre B.
Visited 1277, Followers 2, Udostępniony 0  

2021.2.5 NOT working keep freezing

Update to this version this morning and cannot export to server keep freezing try 15 times and will never complete upload

Also try to navigate or preview and keep freezing left it for 1 hour and nothing need to CTRL-ATL-DEL all the time !!!

Thanks

Posted on the
13 ODPOWIEDZI - 2 USEFUL
Esahc ..
Esahc ..
Moderator

Pierre, could you please check your pages for empty cells, if there are any, please remove or place an object in each, the object (eg text object) need not have any content.

This is a known issue in recent releases.

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Posted on the from Esahc ..
Pierre B.
Pierre B.
User
Autor

Esahc, Yes there is some and maybe to many empty cells...  if this is a known issue should I wait for a fix...

Would be too long to go thru this project ! Thanks

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Posted on the from Pierre B.
Esahc ..
Esahc ..
Moderator

Pierre, please don't wait for a fix. Go through your project and remove unnecessary rows and columns, add a text object to any empty cell/s (no need for content). Save your project and check it out, if this does not fix the issue we will look elsewhere.

If you are not already doing so, go to step 5, export project and create an iwzip file regularly (rename by adding date at time of creation). In case there is something more sinister happening this will give you a reliable backup with fall back options.

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Posted on the from Esahc ..
Pierre B.
Pierre B.
User
Autor

Esahc,

Export project took forever but completed Thanks !

Do you consider this as empty cell's see attached  (if yes I do have a lots of them in all pages) and this never created any issues for so many years !?

Regards

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Posted on the from Pierre B.
Esahc ..
Esahc ..
Moderator

Pierre, absolutely! Remove unnecessary rows and columns (easy to put back if/when required) and fill each empty cell (or group of cells if you prefer) with an object.

As for your iwzip files, well done! But do not include backups and previews. I have found these unnecessary and time consuming. One day an iwzip file will save your life (well your project at least).

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Posted on the from Esahc ..
Pierre B.
Pierre B.
User
Autor

Thanks Esahc for your support. 

Will try to remove unnecessary cells

Regards

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Posted on the from Pierre B.
Pierre B.
Pierre B.
User
Autor

Esahc,

Just to let you know I try removing empty cells from HOME page and try to save and it freezing on me!

So CTRL-ATL-DEL try again and same thing so I'm stuck not been able to remove empty cells !?

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Posted on the from Pierre B.
Pierre B.
Pierre B.
User
Autor

Esahc,

By changing TEMPLATE from Responsive site to DESKTOP site I was able to remove ALL empty cells BUT EXPORTING my website to server still Freezing at 57% if I wait about 1 hour will close Website X5 without uploading server part also before this update uploading everything was taking less than 45 sec. to export as I have a very fast internet connection...

So now I really don't know what to try ??

Thanks

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Posted on the from Pierre B.
Esahc ..
Esahc ..
Moderator

Pierre, this is most disappointing. If you go to step 5 and export website to disk (select a suitable folder) does the export complete successfully?

If so, it may be easist to delete everything on your host before a complete upload (you can easily see exactly what to delete by comparing the content on the host with the content in your project exported to disk).

To do this, go to step 5 Upload website to the internet. Select the file browser and then delete the required files, when done, select upload all website files to the internet.

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Posted on the from Esahc ..
Pierre B.
Pierre B.
User
Autor

Esahc,  sorry for the delay in replying...

Computer problems are sometimes hard to follow. Like explain I had NO other problems except with Website X5 not exporting. after trying everything you told me and a lot more I contacted my ISP and (Godaddy) were my website server are and nothing wrong I still decide to force my ISP to replace my cable modem even if from there end everything was testing 100% OK... and YES this has resolve my issues for exporting.

Thanks for your time and support!

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Posted on the from Pierre B.
John W.
John W.
User

Esahc,

When your refer to empty cells, what about unpublished pages in a project that have a default of 4 cells per page. Will they be a problem also?

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Posted on the from John W.
Esahc ..
Esahc ..
Moderator

Hopefully not John (I am not aware of these being a problem) but if in doubt simply add a text object twithout content to fill whole page.

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Posted on the from Esahc ..
John W.
John W.
User

Okay. I have a lot of placeholder pages, but I have been hesitating about the most recent uploads. So my version is still a little older, going back to Feb. of this year. When I start to see some of these forum issues ending with happy messages, then I will go on to 2021.2.5 or .6 since Beta is out.

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Posted on the from John W.