WebSite X5Help Center

 
Gökhan A.
Gökhan A.
User

Customized domain  en

Autor: Gökhan A.
Visited 881, Followers 1, Udostępniony 0  

hello, I edited the information given on the panel in the customized domain configuration in the service provider, but I have already configured the DNS in the domain provider, it gives an error when I tick and click on the confirmation. I tried again 48 hours after the configuration, but I keep getting the error. I'm waiting for your help. thanks

Posted on the
4 ODPOWIEDZI - 1 POMOCNY
Aleksej H.
Aleksej H.
Moderator

Hello. Sometimes it can take up to 72 hours from the moment you change the settings.

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Czytaj więcej
Posted on the from Aleksej H.
Incomedia
Stefano G.
Incomedia

Hello Gokhan

I've verified the situation and I can confirm that almost all DNS Records are correct.
You're missing only the one with www.

Please double-check with your hosting provider the www. Record and the procedure should end correctly

Let me know here if this works for you

Thank you

Stefano

Czytaj więcej
Posted on the from Stefano G.
Gökhan A.
Gökhan A.
User
Autor

I forwarded it to the domain provider and he said he's re-edited it. Do I have to wait another 48 hours now?

Czytaj więcej
Posted on the from Gökhan A.
Incomedia
Stefano G.
Incomedia

Hello Gokhan

Yes, it might take more time, but unfortunately, the record is still incorrect:

Unless the change is done correctly, the domain cannot be linked. Unfortunately, the Staff cannot do much about this, you need to verify the situation with your hosting provider so that all records are configured correctly

I remain available here

Thank you

Stefano

Czytaj więcej
Posted on the from Stefano G.