Your query is a little confusing. Can you take a screenshot please?

I have been trying to follow the instructions in an article from the Guide entitled

"How to export your website using a Hosting service differefrom the one included with WebSite X5"

The section on providing parameter values reads as follows:

• In the FTP Parameters, you need to report:
  • the Server Type,e. the  connection to use for publishing the website files. Choose the one that your server uses from the following: FTP - File Transfer Protocol, SFTP - SSH File Transfer Protocole FTPS - FTP over explicit TLS/SSL;
  • the FTP Address. An example of an FTP address is "ftp.websitex5.com", where "websitex5.com" is the domain name.
  • your Username andPassword;
  • you can possibly activate the Use Passive FTPand the Enable gzip compression options, so to upload the files faster;
  • finally, you can also set theSimultaneous connections which the FTP engine needs to open with the server (which means basically the maximum number of files that can be exported simultaneously) and the server Port.

• In the Data Management section, you need to set the following details for the Database you want to use:
  • The Host Name, i.e. the URL address for the MySQL Server your online Database is located on. In most cases, the website and the database are hosted on the same server, so you can simply report  "localhost".
  • theDatabase Name;
  • your Usernameand Password;
  • the Server folder with write access, the folder where the PHP script can write to

If you compare the instructions in the last paragraph with Data Management panel in my screen shots you find that there is only a provision for the entry of the last of these four items. How do you enter the other three?

Colin

I have found that the parameters for export are included in my provider‘s contract information. If in doubt, I would contact their customer service and ask them what you have to enter in each box.

I don’t know why our settings page(s) look different. (See attached)

FTP is an old & insecure method of transfer. Please check if your hosting provider uses SFTP or FTPS for secure transfers.

Hopefully, someone else here will know why your settings page is missing fields.

Good luck.

Since the article I refer to is for the assistance of your customers like me using other hosting services it is clearly in error to have mentioned the need to enter these "missing fields".

Whatever, the error message I get is "Unable to connect to server. Please contect your internet provider that you have the correct connection information"

i have contacted my host whose initial response has been a rather puzzling " your site is not currently pointing or using us" I have sent them screen shots of the information required and am awaiting further information.

Colin

I would just ignore sections that don’t apply to your version.

Does your project require a MySQL database? If not, then again, I wouldn’t worry about the extra information Colin.

Regardless, none of the above should affect the upload of your project. But if your project depends on features that are not available in your version, then I guess that they simply would not work after uploading.

I suspect that your host settings need to be double-checked. The FTP/SFTP address does not require ‘http://’ ‘https://’ ‘ftp://’ or alike. In the server url, just use ‘[myhosting.server]’ (replace [myhosting.server] with the information provided by your hosting provider).

Thank you Andy, as you suggested there was a problem with the host settings. I am published at last but i am having issues with getting a contact form working.

Colin

I have not got as far as debugging. A check word has appeared as the last field in the form although I did not specify it. To send the form it seems that it is mandatory to supply the check word yet it does not appear in the list of fields so there is no way I can delete it or modify it. I think I will delete the form and start again. 

Deletion and specifying a new form had no effect.

It seems that my problem was that I activated Captcha. I did not associate that with the mystery "check word" field that appeared in my contact form.

Thank you for your comments. I am going away for a few days and will keep them in mind when I return.

Colin

I’m happy to hear that you have found the Captcha option.

If you are still having problems sending emails, then please go to /admin for testing.

Let us know if you still have problems on your return?

Thanks.