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Aleksey R.
Aleksey R.
User

Can't choose blog cover image  en

Autor: Aleksey R.
Visited 825, Followers 1, Udostępniony 0  

Hi, I tried to publish a new blog yesterday and I was not able to choose blog cover image. When I click the button under Blog-General-Cover I see only rotating circle. Updated to the last version - it did not solve the issue.

Any help with it?

Thanks,

Aleksey

Posted on the
5 ODPOWIEDZI - 1 POMOCNY - 1 PRAWIDłOWA ODPOWIEDź
Aleksej H.
Aleksej H.
Moderator

Hello. Before clicking on the folder icon, try pressing the CTRL key and, without releasing this key, press the icon.

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Posted on the from Aleksej H.
Aleksey R.
Aleksey R.
User
Autor

Yes, it works and I can choose the local image. Is it still possible to use Website X5's image library as before?

Thanks!

Aleksey

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Posted on the from Aleksey R.
Aleksej H.
Aleksej H.
Moderator

Try temporarily disabling your antivirus, firewall, and any other protection.
Try reinstalling the program.

It seems that something in the system interferes with the program.

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Posted on the from Aleksej H.
Aleksey R.
Aleksey R.
User
Autor

Disabling antivirus, firewall or reinstalling did not help. Perhaps, it requires deeper system cleanup after uninstalling and before reinstalling the program (like registry clean-up, program's system folder deleting etc - I did not do this)

I solve the problem by exporting my project to the file, full system restore from backup to the date where program performs without this issue and importing the project back to fully functioning program. 

Thanks for helping,

Aleksey

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Posted on the from Aleksey R.
Aleksej H.
Aleksej H.
Moderator

I'm glad your problem has been resolved.

Perhaps the reason was some kind of update to Windows or other software.

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Posted on the from Aleksej H.