WebSite X5Help Center

 
Daryl H.
Daryl H.
User

64 bit installation fails on Windows 11 64 bit running on parallels desktop  en

Autor: Daryl H.
Visited 895, Followers 1, Udostępniony 0  

I have just renewed my support for another year. I intend to only use a MAC computer moving forward.

Your installer (Website X5 pro 2023.5) 64 bit incorrectly iidentifies Windows 11 64 bit operating on parallels desktop on my M2 Mac as 32 bit and will not install. All other 64 bit applications written by other developers install correctly. This issue appears to be with your installer. On another thread I was told this is a know issue and is being worked on. Is there any time frame for this to be fixed? Or should I look for another Web development solution? 

Posted on the
5 ODPOWIEDZI
Daryl H.
Daryl H.
User
Autor

I meant 2023.3.5 64 bit

Czytaj więcej
Posted on the from Daryl H.
Daryl H.
Daryl H.
User
Autor

Thanks for you're response Elisa.. I have seen this 32 bit install.. and presently have it installed.. but I am asking when the 64 bit installer will be fixed?

Czytaj więcej
Posted on the from Daryl H.
Incomedia
Elisa B.
Incomedia

Hi Daryl, 

we're aware of this issue on Mac, and I confirm we are working on it so to solve it in the shortest possible time. 

Thanks! Kind regard.

Czytaj więcej
Posted on the from Elisa B.
Daryl H.
Daryl H.
User
Autor

Was just going to ask if there was any progress on this issue, but downloaded the latest 64 bit installer and it now works... thanks :)

Regards Daryl

Czytaj więcej
Posted on the from Daryl H.