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Waldomiro A.
Waldomiro A.
User

I recently updated to the latest version and now the project crashes when I make  pt

Autor: Waldomiro A.
Visited 261, Followers 1, Udostępniony 0  

I recently updated to the latest version and now the project crashes when I make any changes to the design. I am forced to restart the system. What happened ?

Posted on the
3 ODPOWIEDZI
Incomedia
Eric C.
Incomedia

Hello Waldomiro,
I am sorry for the issue.
Could you please provide me with some additional details?
Are you trying to change the template's structure or content when the crashes occur?
Is there a specific change you are trying to make that leads to this, or does it happen with any type of change?
Thank you for the cooperation.

Eric

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Posted on the from Eric C.
Waldomiro A.
Waldomiro A.
User
Autor

Any change I make, the system crashes. I've already reinstalled it, I've already created a new project. I believe it is the form component.

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Posted on the from Waldomiro A.
Incomedia
Eric C.
Incomedia

Hello Waldomiro,
could you please check the situation after a reinstall with some additional steps?

1) Uninstall the program in the standard way, from the Windows settings.
2) Delete the folder C:\Users\YourUsername\AppData\Local\Incomedia\WebSite X5 - Pro.
3) Restart your PC.
4) While temporarily disabling antivirus and firewall, run the installer downloadable from here as an administrator:
https://www.websitex5.com/download/v2024.1/wsx5_pro.exe

If you have changed the project where projects are saved (visible in the Preferences menu on the first screen of WebSite X5), please note that you will need to select it again, as reinstalling will restore the default path C:\Users\YourUsername\Documents\Incomedia\WebSite X5 - Pro.

Thank you.

Eric

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Posted on the from Eric C.