What happened with this post?
Autor: John S.On this post: https://helpcenter.websitex5.com/pl/post/268403 there was some good questions and also some worries from dissatisfied users. Now the post is not in the list anymore.
It is not deleted or set as private - so what happened.
I think it is better for X5 to keep dissatisfied users on this platform, than it is to gather a shitstorm on all other platforms.
I still like the X5 but the newer versions cannot be used for PRO's, so maybe give it a new name. Even with the agency version you cannot make websites for others if you want to follow the law - at least follow the X5-law.
You now have to use another tool if webdesign is your living.
This is from a user that really like the X5 for building websites, but now see a problem in using the product.
Autor
It is not too late to find a better model, for users that want to develop websites for other than yourself.
Hello John,
the topic has been locked since it devolved into what we deemed to be non-constructive criticism after providing an official reply.
Could I ask you what you mean with this sentence?
"Even with the agency version you cannot make websites for others if you want to follow the law - at least follow the X5-law."
Thank you.
Eric
Autor
Maybe it is because I don't understand the concept. I will try to set up some scenarios with questions and then I will maybe be better enlightet.
Autor
1.
I buy the agency version. It can be used on 10 PCs. The one is my own.
I make projects for 9 customers.
The customer can freely install a X5 version as there is 9 licenses left for customers. The customer can then edit his project. He has a e-shop and it is then neccessary for him to edit the project as the prices changes. I guess there is no database e-shop in the agency version.
Autor
2.
I buy the agency version. It can be used on 10 PCs. The one is my own.
I make projects for 9 customers. The customer cannot make changes to the project as it is only a license for the projects made.
I have to make changes if there is new users in the proiject (protected pages) of it there is an e-commerce.
The customers has to buy a X5 version if he will edit the project. He is now on his own.
Autor
3.
I buy the agency version. It can be used on 10 PCs. The one is my own.
I make projects for 9 customers. The customer cannot make changes to the project as it is only a license for the projects made.
I have to make changes if there is new users in the proiject (protected pages) of it there is an e-commerce.
The customers has to buy a X5 version if he will edit the project.
If the customer wants new things in the project and he don't want to make it himself, then he must make the project awailable in a iwzip and wait for things to be made - he cannot make changes to the project until he has a new iwzip available to work on.
The agency version and the PRO version can handle the same projects.
Autor
Is any (1,2 or 3) of the scenarios close to what is the fact about the agency version?
If you could explain a scenario I can understand, then I will maybe have some questions about the optional objects.
I don't see the idea in an agency version unless it is because an agency project is somewhat locked to a specific project or domain. But maybe it is.
Hello John,
the 5 users / 10 computers are meant to allow both you and potential collaborators to install the software with the same licence, whereas before a web agency with more than one person working on this would have needed separate licences, or a Pro multilicence.
Regarding projects, the way to manage them is the same as before: if a customer wants to make further edits he would need to have the software available as well (a project created with the Agency version can also be edited with the Pro version), and if he needs support with these modifications, he can send you the IWZIP so that it can be edited, and then sent back to publish it.
Eric
Autor
So:
I can "sell" a project to a client, and this client is allowed to install the X5 software on his computer. He is also allowed to install the X5 on an extra computer.
I can do this with 5 clients. Or is it only 4 clients?
If I have more than 5 clients, I will have to buy an extra license. Correct?
The client must use my account - or how does this function?
The client has acces to, and are allowed to use the optional objects that is already paid for - correct?
If I extend the agency version year after year, my clients will have access also to the updates - correct?
If one of the clients has 2 different domains, then I could create 2 projects for this client and he is allowed to install both projects - correct?
Hello John,
as I mentioned, the 5 users are meant mainly for members of your web design agency/collaborators, so that you may all work with the same licence.
The customers should have their own licences if they wish to make further edits compared to your version.
Eric
Autor
OK - all in all: There is no benefits for the seller or the buyer of projects.
Back in time, you could make a project and sell it if you had a PRO version. The client could then install the project "as is" or you could install it for him. You are still allowed to do this in older X5-versions. Is this correct?
You can still create a project and sell it, but the buyer has to have a X5-license even if he don't need to edit the project. Correct?
I see no benefits for us users or clients in this - only higher costs.
The only part in this, that has benefits in this model, is INCOMEDIA.
I cannot imagine that webdesigner agencies that has more than 2 employees will use X5 as a developer tool, as long as the ec-commerce part and the user administartion part is not based on a database.
The juggling with iwzip's is not a sport for professional agenscies, I think.
But maybe I still do not understand the benefits in the agency-model for us users
Hello John,
what do you mean by this?
"The client could then install the project "as is" or you could install it for him?"
This aspect of the management of projects has not changed.
Even prior to the Agency version, if a customer needed to either export the website created by you, or make further modifications compared to what you had created, they would need access to the software to do so, otherwise they could choose to just let you manage all aspects, simply giving you the okay when the project works as they want it to.
Please let me know if I am misunderstanding something about your questions.
Regarding the benefits, this version includes 50 additional templates and, as mentioned, can be installed for 5 users/10 computers, making it a more affordable option than a Pro multi-licence if multiple users want to use the software.
Eric
Autor
"The client could then install the project "as is" or you could install it for him?"
Wit the above I mean: If a user want to upload a project by himself, then he can upload an exported project that you send him. Or you can upload for him.
As I understand it now, this is still possible and the client need not to have a X5-version. Correct?
But still: for the agency-version, a client can not be one of the 5 users. Correct?
So - if you use the X5 PRO version you can still make projects for a client.
If the client don't need access to a project he need not have a X5-license.
If a client need access to a project he has to have a X5-license.
Is this correct?
Hello John,
the 5 users are mainly intended to be members of the same agency/collaborators, as the client would otherwise need all of your credentials to use the licence themselves.
If the user wants to upload the project themselves the situation is the same as it was before introducing the Agency edition: if they want to import through the IWZIP they will need WebSite X5, or otherwise you could provide them with the files generated by the "Export the website" function, that saves locally files that can be uploaded through FileZilla or similar tools.
They will need to have the software if they want to be able to make some changes to the project themselves, however.
You will still be able to resell projects with Pro if you use version 2024.2 or an earlier version.
Eric
Autor
With X5 PRO 2024.4 or later, will I be allowed to create a project and install it on a clients server?
Or will I have to use the agency-version with exactly the same functionality as the PRO version for that?
Even if the client is a non-profit organisation and there is no fee charged for the project?
Autor
I buy an agency version and create a new account for that.
I have 4 clients. I give the clients access to the account so they can download the X5 software.
I make projects for the clients and send the clients iwzip's so the can install end eventually edit the projects.
This should be OK as long there is no more than 4 clients involved??
Autor
If the above is correct then as I see it:
If you have 1 client that need no editing, You can use the PRO - but the client also need a PRO - double price
If you have 1 client that need editing, You can use the PRO - but the client also need a PRO - same price
If you have 2 clients that need no editing, You can use the PRO - but the client also need a PRO - triple price
If you have 2 clients that need editing, You can use the PRO - but the client also need a PRO - same price
If you have 1 client that need no editing, You can use the Agency - and the client use the same - double price.
If you have 1 client that need editing, You can use the Agency - and the client use the same - same price.
If you have 2 clients that need no editing, You can use the Agency - and the client use the same - double price.
If you have 2 clients that need editing, You can use the Agency - and the clients use the same - cheaper.
If you have 3 clients that need no editing, You can use the Agency - and the client use the same - double price.
If you have 3 clients that need editing, You can use the Agency - and the clients use the same - cheaper.
If you have 4 clients that need no editing, You can use the Agency - and the client use the same - double price.
If you have 4 clients that need editing, You can use the Agency - and the clients use the same - cheaper.
If you have clients that need no editing it will always be a higher price.
If you have clients that need editing it will be the same price for 1 client and then cheaper for the next 3 clients if you use the agency-version with a common account.
Is this correct?
If you make a new account you will have to buy all objects again - correct?
Hello John,
if the project is not re-sold, such as in your example of a non-profit website, you can also create it with Pro with versions above 2024.2, but with paid customers you will need to either use Pro 2024.2 or below, or Agency.
As mentioned above, versions below 2024.3 can be used to create projects to be resold, unless it is for non-profit situations.
If you have 2 clients that need no editing, You can use the Agency - and the client use the same - double price.
If you have 2 clients that need editing, You can use the Agency - and the clients use the same - cheaper.
If you have 3 clients that need no editing, You can use the Agency - and the client use the same - double price.
If you have 3 clients that need editing, You can use the Agency - and the clients use the same - cheaper.
If you have 4 clients that need no editing, You can use the Agency - and the client use the same - double price.
If you have 4 clients that need editing, You can use the Agency - and the clients use the same - cheaper.
If you have clients that need no editing it will always be a higher price.
If you have clients that need editing it will be the same price for 1 client and then cheaper for the next 3 clients if you use the agency-version with a common account.
Is this correct?
If you make a new account you will have to buy all objects again - correct?
What do you mean by "If you have clients that need no editing it will always be a higher price."?
If you are referring to how the Agency edition supports more users, as I already mentioned this is mainly meant for your collaborators: while it is technically possible to provide clients with the same licence, it is not recommended to share credentials outside of your agency/company.
Yes, both templates and objects are associated with a specific account.
Autor
I think I understand it. It was as I thought.
If you create projects and don't charge the projects, you can use the "PRO" version as it has always been. The "PRO" version is now an "AMATEUR" version, as professional is, when you get paid for what you do.
If you charge your work, you will have to use the "AGENCY" version, that now becomes a "PRO" version. The functionality in "PRO" and "AGENCY" is the same, but you now have to use the same product but at a much higher price. And the yearly update protection is also at a much higher price. With the "AGENCY" version you get some templates, but if you are a professional web-bureau you make templates designed for individual customers.
So as an add on for the "AGENCY" and an alibi for the higher price, you could as well get a digital copy of the telephone book for Tirana.
You pay a much higher price for nothing.
We users should also have in mind, what you did with the "EVO" version. You removed functionality after functionality so the "EVO" now is a very limited "DEMO" version. I guess that next time you want to make money from existing customers the "PRO" version will be a "EVO" version and then the "AGENCY" version will be the "PRO" version - but the prices remain the high price.
I accept that it is the seller that sets the price and the customers that either accepts the price or find another product. That is quite fair and OK with me.
I still like the X5, but I don't like your way of making business. I don't like the way you remove functionality in products and make restrictions in products, instead of just adjusting the prices. And I dont like the way you move functionality from the product and make the functionality in objects. And that new functionality is not made in the product but is made in new objects. Objects that you have to pay for.
And the way you charge for the objects. You have to buy credits. And not credits in an amount that fits the objects - it is as packages. And credits you have paid eventually expires and get "lost".
I still like the X5, but I think you should consider to treat your customers in a fair way. If we will have X5 in the future there must be customers that pay for it.
“You can fool some X5-users all of the time, and all X5-users some of the time, but you can not fool all X5-users all of the time.”
Eric, I agree with John that it is strange to remove threads, even when they are not -constructive in your view. Transparence there is the only thing that can saves you or me when people are promising a hate campaign on the web. It feels bad, we know, but we have to deal with it. right or wrong.
Further, in that thread I reminded your SEO (at the time, I do not know if things have changed) with the words if you sell a Pro Version, act like a Pro.
Danish and Dutch are pretty simular so people say, at least in this, just tell as pro to the other pro this is what it costs to maintain this level of service No BS please. We need things to work, not for today but for a long future, and prices do go up. And I also do dislike the fact that there are always credits gone lost over time. Not because of the money, just because of the thougt. It is like the ECB says to you, sorry your savings are gone, should have spend it last year, not this year. Iow, why keep an account?
My other main supplier of software from Spain has a lot of African customers as well, good for him. And them. Would I care or not understand if he spreads promo codes directed to a specific group, and not to me, as perhaps IncoM in South America? Or better, give them other means to serttle the bill, this is almost 2025, does block chain ring a bell?
In all our interest. Do not, and I am talking to you direct Eric, but over your head to the above, escalate in public, I give free rides even when I disagree, all who survives have funds aside to prevent escalation and to learn.
My friend the Spanish supplier thanked me for being loyal last week, he was drunk, but I am pretty sure he meant it. Do not thank us tomorrow for the same, but think about that as well, I see a lot of the same names in the community over the years. We do not need marketing, a bit of appreciation is enough. And we like the software, especially when things are going smooth.
P.S. Thought that you both, John S. and Eric, deserved some support, equal. In the hope I can grow old with this software.
Do not, and I am not talking to you direct Eric, etc