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Vagn M.
Vagn M.
User

No guide shown when pressing F1  en

Autor: Vagn M.
Visited 123, Followers 1, Udostępniony 0  

When pressing F1 to get access to a help file I only get a message telling that something is wrong and I can [Try again]. Please view the attached screen shot.

The problem has been here for a while and I just hoped that the next release would solve it - but...

Please give me a hint what to do to get the help file.

Thank you in advance.

Best Regards
Vagn Majland

Posted on the
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Incomedia
Eric C.
Incomedia

Hello,
I am sorry about the issue, you can find the guide here:
https://help.websitex5.com/en/v2024.4/pro/index.html
Looking at the screenshot, it seems that it may be an issue with the redirection to the correct manual: the URL shows https://help.websitex5.com/da however a danish version of the manual does not exist.
Does the same error occur even if you use that URL in a different browser, or clean your browser's cache?
Thank you.

Eric

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Posted on the from Eric C.
Vagn M.
Vagn M.
User
Autor

Thank you for the prompt answer.

I am always using the english version with the danish content language. So the english version is perfect for me.

The first URL in your answer is working fine and I have added it to my favorites.

The second URL (https://help.websitex5.com/da) does not work in any browser.

I tried to change the content language to english but that didn't help.

Why does it try to call a danish version that does not exist?

Anyway - I have access to the guide now from outside X5. So everything is ok for now.

Thank you for the help.

Best Regards
Vagn

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Posted on the from Vagn M.