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Neil C.
Neil C.
User

Constant crashes v2025.1.6  en

Autor: Neil C.
Visited 159, Followers 1, Udostępniony 0  

Just updated to the latest version of X5 Pro and started a new project. When I attempt to insert a third image on a page the software hanges indefinately and the process has to be killed through Task Manager, running on Windows 11.

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Daniel W.
Daniel W.
User
Najlepszy Użytkownik miesiąca DENajlepszy Użytkownik miesiąca EN

I started a new project with the current version Pro 2025.1.6 by loading a template.

On one page, I expanded the grid by 2 x 2 rectangles and inserted four image objects one after the other, filling them with Pixabay images.

I also have Windows 11 and no problems. Have you tried reinstalling WebSite X5?

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Posted on the from Daniel W.
Neil C.
Neil C.
User
Autor

Yes, It was happening on the previous version so I updated to the latest thinking it might have been a bug.

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Posted on the from Neil C.
Daniel W.
Daniel W.
User
Najlepszy Użytkownik miesiąca DENajlepszy Użytkownik miesiąca EN

Incomedia staff are online here during office hours in Italy and may be able to help resolve the issue.

Information about the images used would be helpful—what image format is used and what is the image size in pixels and kB?

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Posted on the from Daniel W.
Neil C.
Neil C.
User
Autor

It turns out that trying to add  any third object causes it to crash. I'm.notnsure the image format is even relative as it's not getting that far. It crashes when you click on the inserted object in order to edit it  or select an image. So, Buttons, Tables,  images etc

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Posted on the from Neil C.
Esahc ..
Esahc ..
Moderator

Neil, is your incomedia folder in the one drive folder on your HD? This has been known to cause issues in the past. If so, try turning off one drive and see if projects stabilise.

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Posted on the from Esahc ..
Neil C.
Neil C.
User
Autor

Cheers, I'll give that a shot. 

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Posted on the from Neil C.
Incomedia
Eric C.
Incomedia

Hello Neil,
I am sorry about the issue.
Does this and/or other pages of the project contain a large number of empty rows or grid cells?
I remain available.

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Posted on the from Eric C.