Attenzione a NON scaricare la versione 2025.1.7 presente qui nell'HELP CENTER perchè in realtà ti installa nuovamente la versione 2025.1.7 (questo almeno fino a poche ore fa, non so se hanno sistemato il problema della versione non corretta scaricabile dal Profilo personale di ognuno degli utenti).

Cerca di installare la versione 2025.1.7 direttamente dalla prima schermata del programma, questo non puoi farlo però se sei iscritto al Canale BETA, devi quindi prima annullare l'iscrizione al Canale BETA e poi aggiornare alla versione 2015.1.7 direttamente dal software.
Se poi non è questo il tuo problema, beh, allora devi attendere pazientemente l'intervento dello staff e... pregare Dio, ormai con Incomedia non ci resta che pregare Dio e tutti i Santi del Paradiso ogni volta che c'è un problema

Ciao

GOOGLE TRANSLATE

Be careful NOT to download version 2025.1.7 present here in the HELP CENTER because it actually reinstalls version 2025.1.7 (at least until a few hours ago, I don't know if they fixed the problem of the incorrect version downloadable from the personal Profile of each user).

Try to install version 2025.1.7 directly from the first screen of the program, but you can't do this if you are subscribed to the BETA Channel, so you must first unsubscribe from the BETA Channel and then update to version 2015.1.7 directly from the software.
If this is not your problem, well, then you must wait patiently for the staff to intervene and... pray to God, now with Incomedia all we can do is pray to God and all the Saints in Heaven every time there is a problem

Ciao

Hello,
I am sorry for the persisting issues, so far other users have reported that the update has fixed the situation, so your project may be affected by something else.
To confirm, did you go ahead with the update through the banner displayed in the homepage, and do you now see 2025.1.7 if you check the window of WebSite X5?
If this is the case, please provide me with a copy of the project so that I can examine its behavior.
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

Eric C. Thanks for the quick reply... Today I updated to version 2025.2.4 Hoping for a fix but nothing... Everything is slow now... Project reading, review... I'm not satisfied... And as for the projects and sending them to you, I'll send you the one I'm working on urgently today for a client... It's pointless to send you all the projects... As you already know there are more than 60 of them...

Send the project... X5 stuck on 45% and not moving... Something is really wrong...

Hello,
I encountered no relevant slowdowns when opening and saving the project, or generating the preview.
Please go ahead with a clean reinstall with the following steps, and check the situation afterwards.
The folders to be deleted with these steps usually do not contain any projects, that by default are stored at C:\Users\YourUsername\Documents\Incomedia\WebSite X5 - Pro, but you can check their contents to make sure of this.

1) Uninstall the software normally, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro).
3) Go to the path C:\Users\Users\AppData\Local\Programs and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro)
4) Restart the PC.
5) With the antivirus and firewall temporarily disabled, run as admin the installer you can find here:
https://www.websitex5.com/download/v2025.2/wsx5_pro.exe