X5 Freezing on previews again (impossible to work 
Autor: Christiaan C.
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After the last problems it was working fine for two days and now again today freezing up on previews
And no it is not my PC i am running all other platforms smoothly including illustratior and Adobe.
It is just X5 acting up.
This is really a big problem people .I can even start big projects on this platform of the risk that it is going to start doing this. And even the current projects are half finished because i am spending half hour to just move some items in the headers and footers.
I can just as well go back to full on html programming this site in notepad! it will be faster
Posted on the
Hello Christiaan,
as there were no further updates for the software, it is likely that a local factor is affecting the situation, so I would recommend a clean reinstall following the steps below.
The folders to be deleted with these steps usually do not contain any projects, that by default are stored at C:\Users\YourUsername\Documents\Incomedia\WebSite X5 - Pro, but you can check their contents to make sure of this.
1) Uninstall the software normally, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro).
3) Go to the path C:\Program Files and, if it is present, delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro)
4) Do the same at the path C:\Users\YourUsername\AppData\Local\Programs, deleting the folder WebSite X5 – Pro if present.
5) Restart the PC.
6) With VPN, antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2025.2/wsx5_pro.exe
I remain available.