General information not working 
Autor: Miroslav Z.
Visited 655,
Followers 2,
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Please advise, after the new update to 2025.2.4, general information is not displayed in my project.
Thank you in advance for your advice.
Posted on the
Have you tried reinstalling WebSiteX5?
Click on your username in the top right corner and select "My Profile". Download the latest version under "Download", and then find the license key for installation under "License Key".
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Autor
Thank you for the quick response.
reinstalling the program didn't solve anything.
general information doesn't work only for my project. It works when creating a new project.
Incomedia staff will likely not be back online until June 3rd and may request a backup of the project to potentially repair it.
Hello Miroslav,
I am sorry about the issue.
Do you remember whether you were using a .ico image as the favicon for your project, and if so could you please provide me with a copy of this image?
Thank you.
Autor
Hello,
If I remember correctly, I didn't use the .ico image.
But I can't see the entire general information page.
Hello,
do you have a previous backup of the project remaining at an earlier version than 2025.2, so that I could take a look at the contents of the section?
Otherwise I will analyze the current version if it is the only one available.
You can upload either the previous or current IWZIP file through https://www.swisstransfer.com/ and provide a download link to support @ incomedia.eu (without the spaces).
If you need to generate one, you can do so from Step 5 - Export ---> Export the project.
I remain available.
Online translation:
Hallo,
haben Sie noch eine frühere Sicherung des Projekts, die auf einer älteren Version als 2025.2 basiert, damit ich mir den Inhalt des Abschnitts ansehen kann?
Falls nicht, werde ich die aktuelle Version analysieren, wenn diese die einzige verfügbare ist.
Sie können entweder die frühere oder die aktuelle IWZIP-Datei über https://www.swisstransfer.com/ hochladen und den Download-Link an support @ incomedia.eu (ohne Leerzeichen) senden.
Falls Sie eine Datei erstellen müssen, können Sie dies über Schritt 5 – Exportieren ---> Projekt exportieren tun.
Ich stehe Ihnen weiterhin gerne zur Verfügung.
Hello Miroslav,
we have received the project and will be investigating the cause.
Thank you.
Autor
Hello,
Do you have anything new about my project, please?
Thank you.
Hello Miroslav,
version 2024.2.6, to be released this week as a Beta, will include a fix for this.
Of course i have the same bug... This application can't bypass me with your problems... If you're going to fix your bug, why put the solution in the Beta version???!!!
Hello,
all of our versions are first released as Beta versions and later on as stable versions for all users.
So fix for this is???
It seem that new versions mostly is fixing problems. It is good that problems are fixed, but we would also like new and improved features
06/04/2025WebSite X5 - 2025.2.5General Information
Hello,
please provide me with a copy of the project so that I can investigate whether your situation is the same as Miroslav, so that it could be possible to intervene manually prior to the next Beta version if possible.
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.
Hello Miroslav,
as the next Beta version has been delayed, I sent you the fixed IWZIP.
The WebSite Icon and WebSite Image were manually removed from the General Information section to allow access again, you will need to add them again now.
I remain available.
If you add them again, the bug is return... :(
Hello,
did you change the extension of the images as mentioned in the e-mail?
"Regarding the Website Image and Website Icon, please take care of the file's extension: the issue was caused because the file used was a .png file which had been renamed as .ico, so make sure to use the extension .png for the file."
Seguo ho lo stesso problema le iformazioni generali del sito non di vedono
Buongiorno Claudio,
ti invito a fornirmi il progetto come descritto, inviando il link di download a support @ incomedia.eu (senza gli spazi), così da poterlo verificare.
Grazie.
Ascolta Eric, non serve inviarti nulla perchè 5 progetti che ho e tutti e 5 non mi fanno vedere le impostazioni del sistema
Si tratta di un problema che i programmatori devono risolvere con urgenza.
Grazie
Buongiorno Claudio,
la correzione sarà inclusa nella prossima versione, tuttavia al momento essa è stata posticipata, per questo motivo suggerirei l'invio dei progetti così che possa sbloccarne la situazione anticipatamente.
Resto a disposizione.
I must learn Italian... :) Try the fix the bug...