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 C.
C.
User

Shopping cart redirects to main page  en

Autor: C.
Visited 2049, Followers 1, Udostępniony 21  

Hello!
I have a question, as far as I see it hasn't been asked yet.
I work with Website X5 Evolution 8.0.16.
The problem appears in shopping cart,
When clicking "Next" from step 2 (delivery), it redirects not to step 3 (customer's data), but to the main page of the website, like if the button "Continue shopping" was clicked. This happens both in test mode of X5 and online.
This error disappears after re-listing one "buy product" link and re-ulpoading the whole website.
This happened about once in 24 hours, though for now everything has been working normally for 2 days.
Please explain why does this happen and how can I get rid of such errors in the future.

Thank you in anvance,
Maria.

Posted on the
3 ODPOWIEDZI
Incomedia
Lisa F.
Incomedia

Hello Maria,

can you please provide me with the  URL of your side?

thank you,

Lisa

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Posted on the from Lisa F.
 C.
C.
User
Autor

Hello Lisa,

http://medkv.ru

Thank you for your help.

Maria 

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Posted on the from C.
Incomedia
Lisa F.
Incomedia

Hello Maria,

unfortunately is it not possible for us to retrace the issue.
At the moment everything works fine.
What kind of browser are you using?

kind regards,

Lisa

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Posted on the from Lisa F.