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Nektarios K.
Nektarios K.
User

Web email form not working  en

Autor: Nektarios K.
Visited 72, Followers 1, Udostępniony 0  

Hi there,

The web email form from the contact page is not working. I set it after sending to return to the home page, but unfortunately, come this as per the attached Word file. 

Server PHP 8.5 stable.

Provider one.com 

https://www.pamsmaritime.com

Regards,

Nek

Posted on the
6 ODPOWIEDZI - 1 POMOCNY
Daniel W.
Daniel W.
User
Najlepszy Użytkownik miesiąca DENajlepszy Użytkownik miesiąca EN

WebSite X5 only supports PHP 8.2, there are often problems with higher versions.

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Posted on the from Daniel W.
Daniel W.
Daniel W.
User
Najlepszy Użytkownik miesiąca DENajlepszy Użytkownik miesiąca EN

If I want to view the source code of the linked website in the Firefox browser, this message appears

----- Firefox -----

Content encoding error

The web page you are trying to open cannot be displayed because it uses an invalid or unknown form of compression.

Please contact the site owner to inform them of this issue.

-------------------

I don't know if the higher PHP version or the form of compression (which Firefox complains about) is causing the problems.

The Incomedia employees will be online here tomorrow during office hours in Italy.

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Posted on the from Daniel W.
Incomedia
Eric C.
Incomedia

Hello Nektarios,
I am sorry about the issue.
Checking the form, it seems PHP is not being executed properly.
I recommend using version 8.2 and making sure with your provider that the hosting space is set up with PHP properly enabled and running.
I remain available.

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Posted on the from Eric C.
Nektarios K.
Nektarios K.
User
Autor

Hi there,

Thanks for your reply's

I'm setting the PHP to 8.2 stable.

Delete the website, clear the cache, and upload it again.

Clean browsers history, cache, and all data. 

Open the site.

test.

same problem.

Rgds,

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Posted on the from Nektarios K.
Incomedia
Eric C.
Incomedia


Hello,
please contact your provider so that they can investigate, as I mentioned the fact that the code is visible directly usually means PHP is not being executed on your hosting space.
I remain available.

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Posted on the from Eric C.
Nektarios K.
Nektarios K.
User
Autor

Hi,

I have already sent them an email with the code return to me for investigation

Thanks 

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Posted on the from Nektarios K.