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Orla H.
Orla H.
User

Description showing 'null'  en

Autor: Orla H.
Visited 1652, Followers 1, Udostępniony 0  

Hello - my description tags are showing as 'null' in V10 - http://www.customcurtainsdirect.com/get-custom-quote.html  I checked and discovered this is a bug and I tried to install the fix.  When I unzipped the file it would not install as it could not delete the old file.  Instead I did this manually by deleting the file and then saving the bug fix down.  However, when I saved my project and exported it, the 'null' problem is still showing.

Many thanks for your help on this,

Orla

Posted on the
5 ODPOWIEDZI - 1 POMOCNY - 1 PRAWIDłOWA ODPOWIEDź
Paul M.
Paul M.
Moderator

Hello Orla,

Have you tried clearing your browser cache (by pressing Shift - F5, etc whilst you reload the page) to ensure you are viewing your newly uploaded file instead of the old file in your browser cache?

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Posted on the from Paul M.
Paul M.
Paul M.
Moderator

Update:  It's definitely not a cache issue as I have just visited your webpage for the first time and the 'Null' description also shows in my browser  Frown

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Posted on the from Paul M.
Incomedia
Claudio D.
Incomedia

Hello Orla,

Please try to download the attachment and then unzip it. Once dome copy it into the RES folder of the installation folder of WebSite X5 v10:

C:\Program Files\WebSite X5 v10 - Evolution\Res\

After you done this open the folder where the project is stored, usually in Documents/Incomedia/WebSite X5 v10 - Evolution/ and then delete in the project folder the PREVIEW and UPLOAD folders and then open the project again and export it.

Once you copied the file in the RES folder for all the projects it will be shown correctly.

Please let me know if it works.

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Posted on the from Claudio D.
X5 Croatia
X5 Croatia
User

Great answer... It works for me...

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Posted on the from X5 Croatia
Orla H.
Orla H.
User
Autor

Thanks Claudio and X5 Croatia and Paul M. - worked for me too!  

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Posted on the from Orla H.