WebSite X5Help Center

 
Rachel S.
Rachel S.
User

Can't load and lost sound  en

Autor: Rachel S.
Visited 1431, Followers 2, Udostępniony 0  

Firstly, I have completely lost all sound on my site (although I can still hear music etc from other programs such as I-tunes etc). Secondly, if I try and load my site it comes up with long strings of error messages (most of these seem to be files that I have recently changed/added). I have tried downloading and reloading the program from scratch two times but it has made no difference. Now my site has completely disappeared off the internet apart from the welcome page. It's really frustrating since we use the site to sell our husky pups and our pups will be born at the end of this week ! I think it is a program problem from the fact that some files will load, and the fact that the sound has disappeared. Any ideas ? Please help !! Thank you. ps the site is www.windshot.it

Posted on the
2 ODPOWIEDZI - 1 POMOCNY
Paul M.
Paul M.
Moderator

Hello Rachel,

Your website is still on the net.  It can be accessed at the following link:

http://www.windshot.it/home.html

You need to remove the following page from your server, http://www.windshot.it/home.php  -  then go to Step 2 - Sitemap Creation...  highlight your 'Home Page' in the 'Map' column on the left, then click on the 'Properties' button on the right...  go to the 'Expert' tab in the new screen which opens, and check that 'File Name Format' is set to .html in the drop-down menu.  Click 'OK' to close the edit screens, and reupload your entire project to your server.

The music on your site plays fine for me in Google Chrome...  I have not yet tried any other browsers.

Can you post any screenshots of the error messages you are getting?

Kind regards,

Paul

Czytaj więcej
Posted on the from Paul M.
Paul M.
Paul M.
Moderator

Hi again Rachel,

Just letting you know that I am also getting sound using Internet Explorer 10  Smile

Czytaj więcej
Posted on the from Paul M.