i've been reading through the posts and it indicates that i should have an opportunity to enter the product key during installation.  I am not receiving any prompts at all.  When I look in "My Licenses" in my profile it is empty.  I received a reference number when I purchased the software today and I was given a download link for wsx5_ev.exe  is this an evaluation copy and if so why was I charged $100 Canadian.  I need this rectified asap.

Eric

Dear Eric Francis,

Thank you for your   order.        

Below you will find your cleverbridge     reference number. To ensure the most prompt and efficient service, please     always refer to your reference number when contacting us.

                 Your cleverbridge reference number: 2xxxxxx5                 

Payment Information

Your credit card (xxxxxxxxxxxxx1096) has been successfully   authorized. Please note that the charge on your credit card will appear as   "www.cleverbridge.net".

 Your Products        

Qty.     Product                   Name                         Delivery             

1          WebSite                   X5 Evolution 9            electronic

Your product key: 

   XXXXX-XXXXX-XXXXX-XXXXX (REMOVED IT FOR SECURITY REASONS)   

Download    File size: 208 MB.  Your download is valid until 12/18/2011.

1                                        WebSite X5mas            electronic

Download   File size: 25 MB.      Your download is valid until 3/2/2012.

Your Receipt

Please use the following link to download your receipt:       

Your receipt 

To open this PDF file, "Adobe Acrobat   Reader" is needed. If you do not yet have this software installed,   please download a free version from:                                                  

 Support Options                      Technical and Product       Related Support     

If you have any technical or product related inquiries, you       may contact INCOMEDIA using the following information:

Website: http://answers.websitex5.com

        Payment and Order-Related     Support   

If you have any payment or order related inquiries, feel free to     contact cleverbridge Customer Service.

Sincerely,
  cleverbridge Customer Service

Hello Eric,

Just want to let you know that Incomedia's support team is off, during weekends.  As a moderator here, I have the possibility to request help from Incomedia for you, which I did. You should get an answer soon.

Bernard

I have a promo code so how can I use it because neither I get any link on my email nor anywhere in the website?

Thank you Bernard, however, I have resolved the issues.  I think, not sure, the problem was I had downloaded and was using the trial version on my system. Once I completely got rid of it by deleting the complete folder in Programs Files x86 it installed and asked for the activation key.  I uninstalled using Programs and Features but it didn't remove the folder in Programs Files x86 as I assumed it would.

It's installed, updated and working fine so far.

Thanks again for your help and this post can be closed.

Eric