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Gary B.
Gary B.
User

The licence key for version 11 won't work  en

Autor: Gary B.
Visitado 1860, Seguidores 2, Compartilhado 0  

When I tried to install I repeatedly received a 322 message (attached), saying that the email I provided was not the one I used when I bought the original package. But I tried all my possible email addresses and none of them worked.

Could you please tell me what to do?

I left a private message three days ago but as no one has answered. I thought I may have more success if I made it public.

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Paul M.
Paul M.
Moderator

Hello Gary,

Did you purchase version 11 as a special offer/upgrade from a previous version, or as a standalone version having never owned a licensed copy of X5 previously?

Can you clarify what you mean by 'original package'?

Kind regards,

Paul

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Gary B.
Gary B.
User
Autor

Solved now thank you paul

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