Hello Michael,

Please try installing/reinstalling the Microsoft Visual C++ Redistributable for Visual Studio 2012 Update 4, which can be found here:

http://www.microsoft.com/en-us/download/details.aspx?id=30679

Check Windows Update for all available updates to both Visual C++ and the .NET framework.

For an alternative solution which may or may not work in your own case, please see this thread:

https://helpcenter.websitex5.com/post/109312

You can download the files referenced in that thread using the following URLs:

http://www.dll-files.com/dllindex/dll-files.shtml?msvcp110

http://www.dll-files.com/dllindex/dll-files.shtml?msvcr110

Kind regards,

Paul