Hello Marguerite,

Firstly, export your project(s) in Step 5 from your old laptop  -  the files produced should have an extension of .IWZIP

Then download the version 9 setup file on your new laptop using this link:

https://answers.websitex5.com/profile/downloads

Install and run the software on your new laptop by right-clicking and selecting 'Run as administrator'  -  during activation you will need to enter the same email address as that which you use here on WebSite X5.

Finally import your existing projects (which are the IWZIP files referred to earlier) using the relevant option on the Project Selection screen when you first start WebSite X5.

Let us know if you need any more information.

Kind regards,

Paul

Thank you for your help. I have since found my i stallation CD originally purchased. I now need to reset my password, how can I di this as i am unclear of my previous details.

You will need to ask the Incomedia support staff for help with this, Marguerite.  Please set this thread to 'Private' by clicking on the small padlock icon at the bottom right of your initial post.  You'll then be able to share confidential details with the Incomedia support team.

Please wait for them to initiate contact with you, usually within 24/48 hours, but be aware that their working hours don't extend over the weekend.

I've notified them of this thread on your behalf, so please continue to monitor it for their reply.

Best wishes...