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Malcolm H.
Malcolm H.
User

MP3 audio file playing on some - but not all devices  en

Autor: Malcolm H.
Visitado 1902, Seguidores 1, Compartilhado 0  

Hello. Another request for help please.

I have added an MP3 audio file to a page on my website

http://www.rykneldbowlingclub.co.uk/pavilion-extension---2012.html

I have done this using ‘Video/Audio Object’ and the set the Start type to ‘2 – Autoplay’

This works fine in ‘Preview’ and uploads to the Internet with no problem.

When I access the page on the Internet with my PC or with a MotoG mobile phone it works perfectly.

However – when I access it with an iPhone, the audio will not play.

I have run out of ideas – can you help please please?

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2 RESPOSTAS
Paul M.
Paul M.
Moderator

Hello Malcolm,

MP3 files cannot be rendered on Apple devices such as the iPhone, as Adobe Flash is required for playback and this is not available on Apple devices.

For maximum compatibility with all end user devices, convert your media files to MP4 format.

Please see the WebSite X5 help file for a better understanding of the various file formats, and how they are handled in WebSite X5:

http://help.websitex5.com/en/v12/evo/index.html?ogg_video.htm

Kind regards,

Paul

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Malcolm H.
Malcolm H.
User
Autor

Hi Paul.  Thank you ever so much for a speedy and crystal clear response.

I will convert MP3 to MP4. Cheers Malcolm

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Publicado em de Malcolm H.