WebSite X5Help Center

 
Silvia C.
Silvia C.
User

Website x5 has stopped working  en

Autor: Silvia C.
Visitado 1821, Seguidores 1, Compartilhado 0  

hello, I made an upgrade from website 5x evolution12 to website x5 evolution 13, but I can't install it. The message is "incomedia website x5 evolution has stopped working a problem caused the program to stop working correctly. Windows will close the program and notify you a solution is available". I turn off my computer and reinstall the program but it still no working.

What can I do?

Publicado em
4 RESPOSTAS - 1 ÚTIL
Incomedia
Elisa B.
Incomedia

Hello Silvia, 

I am sorry for this inconvenience. 

If you reiceive the error when starting the programm, please follow the procedure, which was also linked by Andre: https://helpcenter.websitex5.com/pt/post/157225 . Please note that The following procedure needs to be performed with caution since it modifies the operating systems registry. If you have any doubts or difficulties, please write me back so that i can help you further. 

Kind regards.

Ler mais
Publicado em de Elisa B.
Silvia C.
Silvia C.
User
Autor

Hello Andre and Elisa, thankyou for your help, the problem was solve

regards

silvia

Ler mais
Publicado em de Silvia C.
Andre E
Andre E
Moderator

Great!

Thanks for the feedback.

Best Regards,

Andre

Ler mais
Publicado em de Andre E