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Silvia C.
Silvia C.
User

Website x5 has stopped working  en

Author: Silvia C.
Visited 2124, Followers 1, Shared 0  

hello, I made an upgrade from website 5x evolution12 to website x5 evolution 13, but I can't install it. The message is "incomedia website x5 evolution has stopped working a problem caused the program to stop working correctly. Windows will close the program and notify you a solution is available". I turn off my computer and reinstall the program but it still no working.

What can I do?

Posted on the
4 ANSWERS - 1 USEFUL
Incomedia
Elisa B.
Incomedia

Hello Silvia, 

I am sorry for this inconvenience. 

If you reiceive the error when starting the programm, please follow the procedure, which was also linked by Andre: https://helpcenter.websitex5.com/en/post/157225 . Please note that The following procedure needs to be performed with caution since it modifies the operating systems registry. If you have any doubts or difficulties, please write me back so that i can help you further. 

Kind regards.

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Posted on the from Elisa B.
Silvia C.
Silvia C.
User
Author

Hello Andre and Elisa, thankyou for your help, the problem was solve

regards

silvia

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Posted on the from Silvia C.
Andre E
Andre E
Moderator

Great!

Thanks for the feedback.

Best Regards,

Andre

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Posted on the from Andre E