Problems for the LOGIN at x5 ANSWERS 
Autor: R. Vogel
Visitado 2724,
Seguidores 1,
Compartilhado 31
I think it is better to explain the problem in english language, then in german:
It is impossible to LOGIN with the old password. After receiving a new password from the system, it is impossible to change the passwords within the profile.
After Logout and start a new Login, "x5-answers" have forgotten the new password also which was received before from the system. Therefore it is impossible to Login again. It is only possible to get a new password from the system.
If Website x5 Evolution 9 have also same bugs, then I must say "Good night Mary"
Another problem is, that we cannot get a direct-mailing to a webmaster to solve such problems. 
PLEASE SOLVE THIS BIG PROBLEMS
Best regards
Publicado em
Hello Roland,
I've just tried to reset my password then access using it. I've been able to change it from my account settings. Simply type the password you've received via email in the "Old password" field and type the new one in "New password" and "Retype new password" fields.
Claudio...I'm waiting !!! I need to start working in new program...
you may be waiting but you're also getting annoying when you keep hijacking posts just to get somebody to reply to you
Autor
Hi, to all,
I`m very surprised. After hundred trials - with hundred new generated passwords - now it works. I don`t no why, but now it`s possible to change the password and after saving it will be accepted by ANSWER.
Perhaps they have made some changes ????
Thanks for your help and bye, bye
Roland
Hi to Incomedia support,
I tried to change the e-mail address in my account. I never got a confirmation e-mail for the new e-mail address. Now I cannot login in my account. Also I cannot reset my password.
I need help. Can anybody reset my profile to the old e-mail address ?
Timo S.
Hi to Incomedia support,
I tried to change the e-mail address in my account. I never got a confirmation e-mail for the new e-mail address. Now I cannot login in my old account. Also I cannot reset my password. In my old account are all registered licences.
I need help. Can anybody reset my profile to the old e-mail address ?
Timo S.
(There's no incomdia support address without a answers.websitex5 account. I can't login in my old account, because of this I`ve registered a knew account.)
Hi Timo,
Can you provide me the email you used to register your old account?
I try to resset my password, I never got a confirmation to my e-mail address.
I need help. Can anybody reset my password en sent that to my e-mail address ?
***
Hello Rene,
Looking at our reports seems that your address was not reachable by our server. I've reset your password and sent it to your email address, hoping it is correct.
can you do it again, i recieve your mail, the password is not working,, my email adress ***
sorry, email adress: ***
@Claudio.N
Hello Claudio,
my registered (old) e-mail address ***
hallo Claudio !!!
Is There Anybody Alive ???
Help,,, nothing is working
@Timo: I've moved your licence to your actual account. If you encounter new issues, pleas open a new ticket.
@ Rene: I've sent you an email.
I'm having the same problem, 'user friendly' is obviously an alien concept for Incomedia!
Jim, are you sure the cookies are enabled in your browser? Did you try with another one?
You can activate the cookies following this guide: http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416