Christine - did V13 download without error?

Is the file wsx5_pro.exe (or does it have a different file type)?

If in doubt, can you download it from your profile again?

I have downloaded it onto my 1st Laptop but when I tried to down load it onto my 2nd laptop and it puts the file into my download folder but When I try to run it or to run it . it will not let me it say it say something like windows cannot open the file when. I have just tried it again from my profile and I say run and it comes back windows cannot open this file, the file is wsx5_pro.1489315828 I have pro 13 installed and running on laptop1  Laptop2 is the same model with the same windows and can run pro12 and all those I have purchased from X5 . Please knowing going back and forward to you is time consuming so please let get this right on the first attemp thank you

Yes Esahc sorry for to mention it downloaded without errors I used my profile to download it onto my second laptop as it shows all the versions I have . strange but again please lets not keep going back and forward as it be days before you manage to get it sorted, that is the worst thing about your help program it take fare too long to get to a response that answers and get things working x

. . . did you try to install with "right click --> with admin rights" and the second laptop is "up to date" ?

You never installed a second time on another PC ?

I have sorted it out my self. It would not run from my profile but went back to the email with the download in it and did it from there. Thank you but if I had not been able to do it would be another few hours to get your last message then before you know  it be tomorrow before I get another reply, that make 2 days and before you know it a week has past with these little messages going back and forward, not a good service to those who need help the process is far to long and having to keep typing messages. X5 needs to have a up todate  system where customers can go live via the key board  but then its all about money. >

Christine, I am pleased you resolved your problem, obviously wsx5_pro.1489315828 was not an executable file (perhaps partial download?).

You are correct, it would be nice to have online support. But I have always believed that if Incomedia simply instigated an email prompt when a post you have created, are watching or have commented on is added to (like facebook does), then we could all solve our issues far more efficiently. I check the helpcentre far too often, but even then only once every couple of hours - an email prompt would dramatically speed this process.