R.J. Tuijnman

Did you follow the correct proceedure and export tyhe project from V11 to create an iwzip file, then open V14 and import the iwzip?

Im afraid not. I updated the Incomedia X5 and openened the project...

Is tyhere any chance for a rescue now? 

I am not sure. If you have backups, it may be possible to restore the v11 project, but because there are also backup support files in the project directory I would prefer someone confirmed it was safe to do so.

I will ask Incomedia to assist, unfortunately I cannot recreate your problem because whilst I created a dozen projects I never used the built in FTP program, so no backups were ever created.

Can you print screen the project directory and backup directory and publish here? Please include file sizes and dates in the screen shot.

Here they are:

and the backups:

Sorry, wrong sorting in back-up-folder. 

R.J. - you should take note that I do NOT know how to recover from this situation.

However, if it was me I would try the following.

Open WX5 V11, highlight the project and then select duplicate (as a fall back in case what I do next causes more damage)

Now using Windows explorer I would copy every filename with a bu at the end to the original file name (eg. metadatabu.xml metadata.xml, librarybu.xml library.xml, etc) in the hope that the bu was from V11 and not modified by V14 (I guess this will depend on whether you opened & saved in WX5 V14 once or many times).

I would rename project.iwprj as projectbroken.iwprj and then copy the most recent backup up to the project folder and rename as project.iwprj, then I would attempt to open in V11 (in the unlikely event this works, export the project immediately for import into V14)

If this does not work, is there any chance at all that you once created an iwzip, or even did a full backup onto another device??

Good luck

Good afternoon, 

please start WebSite X5 11, then open the project and check if the images are available there. If the project is correct, please export the iwzip file on Step 5- Export the Project. Then import it into v14. 

You can alternatively read this guide to restore the project: https://helpcenter.websitex5.com/pt/post/177728

Thank you! I wish you a lovely day.

Hello there, 

please send me all project files, so I can check if it is possible to recover it. Go to the project folder, which is usually under C:\Users\yourusername\Documents\Incomedia\WebSite X5 v11 - Evolution (yourusername refers to your Windows account) and create a zipped file of the whole project folder, then upload it online using this service: https://wetransfer.com/ . Finally, select the link generation and write it here, so I can download the file.

I'm looking forward your reply, thanks.