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P.J. van Beuzekom
P.J. van Beuzekom
User

I bought a new update protection, while my old one is active until 10/25/2019. Can I give the new one back?  en

Autor: P.J. van Beuzekom
Visitado 224, Seguidores 1, Compartilhado 0  

I bought a new update protection, while my old one is active until 10/25/2019. Can I give the new one back?

And can you give me the money back?

Uw cleverbridge-referentienummer: 149817100

Sincerely yours

Paul van Beuzekom

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Elisa B.
Incomedia

Hi Paul, 

thank you for your e-mail. 

Update Protection is a service related to your WebSite X5 licence. It has been introduced for version 14, and it was first activated for free for your licence. As you did not actually buy it (I am not referring to the one you have purchased recently, but to the one we activated for you when the system was first introduced), it is unfortunately not possible to receive a refund for the Update Protection you have been using until now, I am sorry about this. 

Please let me know if I can be of further help. Kind regards.

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