For me the same i can`t download thgis one.

I see your software still does not work!

I see your software still does not work!

Hi!

Please follow these steps:

1) Delete  the WebSite X5- Professional folder in C:\Users\Your Windows Username\AppData\Local\Incomedia

2) Repeat this operation for each user you have on your PC

3) Uninstall the program

4) Delete all the files which are still present on the installation path

5) Download the latest version and repeat the installation

Thanks! Kind regards.

I took your requirements into consideration but the software does not work!
I want to refund the amount I've allocated for the software. The software went ok 30 days after this period did not work.
I attached a photo

Hi, 

I am really sorry about this, and I understand your point. I had forwarded the issue to the developers, so they can look  into it. They have reported that the issue seems to be due to some particular rights set for the folder in question. Can you please start the software as administrator and try again?

Also, I have noticed that you have purchased the PetsVet full template: please go to the "Download" section of your Help Center account, section "Full Templates". You will be able to download the template there and get an .exe file. Then, please install it, so to get an iwzip. You will then be able to import the iwzip file you got normally.

Thanks! Kind regards.

Hi!

Please find here the steps you need to follow to import the Full Template:

1. Click on the green button with your name on it (top-right) then select "Downloads"

2. Select "Full Templates" as shown in the screenshot:

3. Click on the blue button to download the template as shown in the screenshot:

4. You will get an .exe file, clic to install it

5. Once the installation in complete, you will get an iwzip file in the path C:\Users\Your Username \Documents\Incomedia\WebSite X5 Templates\PetsVet:

6. Open WebSite X5, select Edit an existing project and Import .

7. Go to C:\Users\Your Username \Documents\Incomedia\WebSite X5 Templates\PetsVet and select the iwzip file to import it

Please keep me posted. Kind regards.

A new eror

A news eror

Hello!

It seems that you still have issues related to the write permissions set on your Windows. Please reinstall the iwzip but this time choose another folder in C: when you get to this stage:

Please always start the installation process and the program as administrator

Thanks! Kind regards.

I can not load the .iwzip extension

I do not have a load section

The screenshot you show above is the normal one for X5 at this stage of opening. When you click on the GREEN arrow top right, you will get to the section where you can load a project. If there are no projects there to load, then either you have not created any yet or you have changed the default location where they are stored when you reinstalled.

Hello there, 

please download your PetsVet template again as shown above, then please click on the .exe file to open it and follow the installation procedure again. You will get to the following section:

Here, you need to click on browse and choose another folder. 

The issue you are experiencing is due to the write permissions set on your PC. As I mentioned, don't forget to start both template installation procedure and software as administrator.

Please keep me posted. Kind regards.

the section is stuck I can not load a project !!!!

I can not load the project

You are attempting to load a Template in the screenshot above. If you do not have a previous created project, you need to create a new project and then add the template. Select "Create a New Project" and then click on the green arrow on the top right. It then gives you the template option.

At this stage, just choose one of the templates offered that is in the same category as your website theme. Don't worry about trying to get the one you have paid for as yet - it can be added in later. The important thing is to get a project started, so we can see if the program is working correctly or not.

Hi, 

did you follow my instructions? Does this happen in spite of having changed the folder?

Also, please follow Esahc's suggestion. Thanks!

Kind regards.