Generic error when trying to activate free templates 
Autor: Mark B.
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Hi
I am trying to activate a template before I use it but when I click to activate, I sign in with correct details, then i get "generic error" message. I then go to click on other templates and immediately get "generic error".. i have turned off firewall but still get error... help!!!
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Mark, you are using only v14? Which one/s??
Mark, I just tried (Health and Wellness) v14 and I too got the generic error.
I have marked your post for Incomedia's attention.
(perhaps it is time to move on to v2019??? :-)
Hi Mark,
can you please confirm if you are using WebSite X5 14?
Also, can you please make some screenshots to show me step by step what happens?
Thank you in advance. Kind regards.
More ... It seems that the free models (...not previously activated...) of version 14 are in generic error.
Tested on a dozen models ...
@+, J.P.
Hi there,
could you please name some other examples of templates which generate this error, so we can make some tests?
Thanks! Kind regards.
Try the models... "not previously activated"... With the Free ribbon.
J.P.
Thank you Jiper,
I am reporting this and let you all know as soon as I get some more information.
Thanks! Kind regards.
Autor
Hi
I posted this a couple of days ago but it didnt send.... here are the screen shots as requested
Autor
ill have to upload them one at a time
Autor
sorry ve just seen Jipers screen shots... i wont send anymore.... look forward to hearing back
thanks
Hi Mark,
thank you, I will keep you posted.
Have a lovely day.
Autor
Hi Elisa
any update?
Hi Mark,
I have verified but unfortunately there aren't any news about this issue yet, I am so sorry about this! As soon as I receive more information I will let you know.
Thanks! Kind regards.
Hi!
Sorry for keeping you wait. Please try again now, you shouldn't experience this issue anymore.
Thank you in advance for your confirmation. Kind regards.