William, if you install as Administrator (download, right click, run as administrator) does it stick?

no it does not. 

very frustrating being as I have been a user since the original program was introduced

is shows up in my program data of my pc but doews not work

This program will not let me import any photos as well

William,if you have not done so recently, please select the start button, power, restart to ensure there are no incomplete updates pending.

From the error message I assume that when you start WX5 you get this message before even selecting a project to open?

Can I assume you have uninstalled WX5 and not simply installed over the top?

Can you try deleting the current version folder in appdata before re-install?

You will normally find this folder in C:\Users\YourName\AppData\Local\Incomedia (if appdata is not visible, please show hidden files)

The folder to remove should be WebSite X5 - Evolution

As for photo import, are we talking about a brand new project or a project imported from an earlier version? Can you describe what happens (do you select and paste and nothing happens or is the option to import not available?)

Hi William, 

thank you for getting in touch. 

Please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 - Evo and if the licence.iwl file is inside this folder.

If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Thanks! Kind regards.