WebSite X5Help Center

 
Antonio L.
Antonio L.
User

Purchased Credit and paid through paypal a few hours ago....  en

Autor: Antonio L.
Visitado 1445, Seguidores 1, Compartilhado 0  

I purchased Credits (85) a few hours ago.... paid via PayPal, received message from Credit Card company that my credit card has been charged by "2CO.COM".... and i still do not have confirmation of purchase from yourselves or the additional credits on my account...

When can i expect to receive the Credits?

Publicado em
4 RESPOSTAS - 1 CORRIGIR
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Ler mais
Publicado em de Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi Antonio, 

thank you for getting in touch. 

Could you please report the order reference number, so I can check?

Thanks! Kind regards.

Ler mais
Publicado em de Elisa B.
Antonio L.
Antonio L.
User
Autor

Hi, Thanks for the reply.... I am talking to PAYPAL about this problem.... i am waiting for a reply and will let you know the outcome

Ler mais
Publicado em de Antonio L.
Antonio L.
Antonio L.
User
Autor

Paypal informs me that the transaction was not complete and that they reversed the charge.   I will check with my Bank if that was the case, it will take a couple of days.... i guess my next purchase of Credits will be via the Visa/Mastercard Credit Card and not PayPal... just to make sure all is ok.

Ler mais
Publicado em de Antonio L.