WebSite X5Help Center

 
Hugh S.
Hugh S.
User

Contact form sends no emails now.  en

Autor: Hugh S.
Visitado 996, Seguidores 1, Compartilhado 0  

In the last few weeks it seems that people submitting enquiriesd through our contact form are not getting confirmation emails, nor do we get their enquiry by email from the contact form. It was working well till a few weeks ago. I saw someone else had this problem in January, but the thread was closed without any solution described.

Publicado em
3 RESPOSTAS
Esahc ..
Esahc ..
Moderator

Hugh, are you using a domain email address (yourname(at)yourdomain.com) or an email address unrelated to your domain name? Did this email failure follow a WX5 upgrade? Can you post a screen shot of your email setup and parameters?

Ler mais
Publicado em de Esahc ..
Hugh S.
Hugh S.
User
Autor

One of the email addresses was a Gmail address, but the other was a domain address. It did seem to go wrong after the most recent upgrade.

However, I have now changed both the email addresses to domain addresses and now my test submissions are getting forwarded on.

I presume it must be a security enhancement, which is a bit restrictive but understandable!

Thanks.

Ler mais
Publicado em de Hugh S.
Esahc ..
Esahc ..
Moderator

This will be imposed by your hosting, not WX5

Ler mais
Publicado em de Esahc ..