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greg flinn
greg flinn
User

Website X5 EVO Technical help  en

Autor: greg flinn
Visitado 465, Seguidores 1, Compartilhado 0  

I cannot upload my websites from Website X5 EVO. I purchased the software 14 June 2021.

I have contacted my internet web host provider and confirmed I have the correct parameters.

Also cannot re-name an existing website project from “ NEW PROJECT”

Please advise how I need to proceed.

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4 RESPOSTAS
Aleksej H.
Aleksej H.
Moderator

Hello.

"I cannot upload my websites":

  1. Temporarily disable your antivirus, firewall and any other protection.
  2. Run the program as administrator.
  3. Don't use VPN.
  4. "I have contacted my internet web host provider and confirmed I have the correct parameters." - Can you connect to your shared hosting with these parameters but with FileZilla? Or another FTP client.
  5. Check with your hosting provider to see if they are blocking your home IP. Or perhaps they have some kind of protection that prevents the connection.

"Also cannot re-name an existing website project from “ NEW PROJECT”":

  1. Temporarily disable your antivirus, firewall and any other protection.
  2. Run the program as administrator.
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Publicado em de Aleksej H.
greg flinn
greg flinn
User
Autor

I can upload the Website files created in X5 through filezilla

However I still cannot upload though Website X5

I disabled the firewall turned of VPN, checked with my provider and they say my IP is not blocked.

I get the following message when I try to upload through X5

" the export folder cannot be found on the server.  Do you want to create the specified folder"

When I click YES I get the message 

"Unable to connect to the server.

Error to folder creation. Please try later"

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Publicado em de greg flinn
Esahc ..
Esahc ..
Moderator

Greg, my export page looks like this

Parameters

Can you provide screen shots of the same pages?

Can you provide screen shot of filezilla parameters?

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Publicado em de Esahc ..
Aleksej H.
Aleksej H.
Moderator

" the export folder cannot be found on the server.  Do you want to create the specified folder" - Try specifying the destination folder manually:

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Publicado em de Aleksej H.