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Thorleik N.
Thorleik N.
User

No emails from shop  en

Autor: Thorleik N.
Visitado 608, Seguidores 1, Compartilhado 0  

Hi. I have tranformed my existing webshop into my new 2024 version of X5 Pro. New external hosting, too. For the webshop I use the simpel email solution, not the database solution. After the customer's purchase no emails are sent to me or him, - and no error messages received either. How should I proceed to solve this problem?

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3 RESPOSTAS - 1 ÚTIL - 1 CORRIGIR
Claudio D.
Claudio D.
Moderator
Usuário do mês IT

are you using the e-mail linked to your domain ?
because that's the one you have to use, as many hosts prevent the sending of mails except those associated with the domain itself...

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Publicado em de Claudio D.
Thorleik N.
Thorleik N.
User
Autor

After changing my email to one attached to the domaine of he website I now receive the customer's order properly by email. Hooray for that, and many thanks to you Claudio. However, the customer still gets no confirmation mail from the system. Is there a fix for that?

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Publicado em de Thorleik N.
Claudio D.
Claudio D.
Moderator
Usuário do mês IT

use the mail linked to the domain by configuring it with the authenticated SMTP protocol

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Publicado em de Claudio D.