Hello Flavio,
please delete the PayPal Commerce Platform payment method, then close the software and go to C:\Users\YourUsername\AppData\Local\Incomedia\WebSite X5 - Pro
In here you should find a folder called browsercache, please delete it.
Start WebSite X5 again, and try to add the PayPal Commerce Platform payment method again.
If the error persists, please try to use a different network if available, or contact PayPal's support to also check in with them in case any issue has occurred with your account.

Eric

Hello
After procedure the problema is the same
I've got  success  from  paypal,but when  i click  to  return  to  wabsitex5  it  tell  me  that  error

Where  can  i  find help with this

Thanks

Flávio

Hello Flavio,
I would suggest contacting PayPal's technical support to make sure everything is working as intended with your PayPal account.

Eric

Hello Rafael,
I understand the frustration, but this is not something we can fix on our end alone, without PayPal's support.
I know that it can appear as if we have been doing nothing, but we have been in contact with PayPal, awaiting their feedback on the matter, yet have so far been unable to successfully reach a conclusion.
In the meantime, we will be implementing Stripe in june.

Eric

Online translation:

Olá Rafael,
Entendo a frustração, mas esse não é um problema que podemos resolver sozinhos, sem o suporte do PayPal.
Eu sei que pode parecer que não estamos fazendo nada, mas estivemos em contato com o PayPal, aguardando o retorno deles sobre o assunto, porém até agora não conseguimos chegar a uma conclusão com sucesso.
Enquanto isso, estaremos implementando o Stripe em junho.

Eric

Hello Eric, unfortunately this frustration is happening due to your delay and this is a fact, as it has been months of waiting for a problem that I consider too important to leave for later.

That's why I've been contacting you extensively, the proof is there above in the message field, Stefano had already told me that the implementation of Stripe could happen at some point, so now there is a firm date for Stripe to arrive, which is in June 2024, right?