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Michael Smith
Michael Smith
User

Exported backup, now says file cannot be opened  en

Autor: Michael Smith
Visitado 158, Seguidores 1, Compartilhado 0  

Essentailly I made a backup (export) of my webiste, which the program says it cannot ipen as it does not support split files, which it created!  So I've lost the website essentially and Incromedia want me to upgrade LOL

Incromedia used to be good.  Not any more.  Off to find a better and more robust software as this just isn't worth paying for.

If anyone knows how to fix this, or if there is a fix, please let me know.

Cheers

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4 RESPOSTAS
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

I think that the company's employees will ask you to send the archive of your project. Perhaps they can help.

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Incomedia
Eric C.
Incomedia

Hello Michael,
I am sorry about the issue.
Could you please provide me with a copy of the IWZIP you have generated, so that I can take a closer look?
You can upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

Eric

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Publicado em de Eric C.
Michael Smith
Michael Smith
User
Autor

Hi Eric,

I will do, but I think this is where the issue lies as the file is 2.75GB, which is huge. The website is ofevents.co.uk/photos so it does contain a lot of images.

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Incomedia
Eric C.
Incomedia

Hello Michael,
luckily the size limit of SwissTransfer is larger than WeTransfer, so you should not have an issue with 2.75 GB, although it may take some time to upload.

Eric

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Publicado em de Eric C.