I can't connect to Stripe 
Autor: Hajime K.
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I have a Stripe account and am trying to set it up on my X5. I entered my email address and password and proceeded to the Windows security confirmation screen. However, I cannot read the QR code that is displayed. What could be the problem?
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Hello Hajime,
could you please follow these steps and try the onboarding again?
1) Remove the Stripe payment method from the project.
2) Close WebSite X5.
3) Go to C:\Users\YourUsername\AppData\Local\Incomedia\WebSite X5 - Pro and delete the folder browsercache.
4) Restart the computer.
5) Disable temporarily your antivirus/firewall, and run WebSite X5 as admin.
6) Try to add Stripe again, and to link your account.
Eric
Autor
It didn't work. I get the same error in the process.
Hello,
we have investigated and found an issue with this configuration for multifactor authentication in the internal browser.
We will look into this, I would recommend in the meantime setting a phone number as the authentication method, so that you can instead receive a code.
Eric
Autor
Thanks for letting me know, I'll give it a try
Autor
In the case of Sprite, identity verification is generally done by reading a QR code with a smartphone or an access key on a USB. In addition, you can also verify your identity with the backup code you created when you created your account. This time, I used the backup code. Thanks to Eric's advice, I was able to set it up. Thank you Eric.