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Nigel B.
Nigel B.
User

Error Occurred While Trying to Open Project: Version 2024.4.3  en

Autor: Nigel B.
Visitado 47, Seguidores 1, Compartilhado 0  

I need some help frown. I am unable to open one of my website projects due to an error.

I updated to the new version 2024.4.3 and have been working on the website but today when saving, the saving process was going on and on - the program got hung up. So I had to use Task Manager to stop the program. When I tried opening the project again I got the following notice:

I've only been working on the website since yesterday to correct a bunch of errors from the latest update, so haven't backed up the new version. I have done a lot of work on the updated version though and don't know how to rescue it from the error.

I did duplicate the old version, so I could start from scratch, but I would have wasted so much time. 

Is there some way to rescue my website?

Thanks, Nigel.

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Incomedia
Eric C.
Incomedia

Hello Nigel,
I am sorry about the issue.
Could you please provide me with a copy of the folder of this project?
You can find it in the folder used for project storage (you can check the path in the Preferences menu), copy/paste it and archive the copy into a .zip/.rar file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

Eric

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Nigel B.
Nigel B.
User
Autor
Eric C.
Hello Nigel, I am sorry about the issue. Could you please provide me with a copy of the folder of this project? You can find it in the folder used for project storage (you can check the path in the Preferences menu), copy/paste it and archive the copy into a .zip/.rar file. You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces). Thank you. Eric

Hi Eric,

I have done as you requested and you should receive the Theta Health folder to that email.

Thanks, Nigel.

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