Templates query: Your latest software version doesn't work with this 
Autor: Ian H.
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Hi,
We have a version W5 X5 Pro 2024.4.8. Each time I want to buy a template it says: Uh-oh,
your latest software version doesn't work with this.
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Autor
Any template says the same error
Hello Ian,
I do not see any active licence on this account, perhaps it is on a different account?
Autor
Hi, just realized we have 2 accounts. We have activated credits in wrong account , can we deactivate and move credits to a diffferent account. The other account has a licence for the software.
Hello Ian,
can you please provide me with the e-mail address of your other account, so that I can move the credits there?
Thank you.