As it stands, as a shop operator you can only delete all of the customer's orders so that the customer can place a new order and specify the desired quantity and payment method.

Maybe the Incomedia employees will get in touch if there is another option. Otherwise, the shop operator's only option is to delete the order and the customer would have to place a new order.

See these instructions, which the shop operator can use to delete the order. However, the shop operator must be sure that it is the correct order before deleting it.

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How to manage orders and products with the online Control Panel

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To access the Control Panel you need to:

• go to  http://www.mywebsite.com/admin where http://www.mywebsite.com refers to the Website URL your E-Commerce is linked to;
• Log in using the Administrator details. You will find them on Step 1 - Website Settings > Access management: all the Users in the Admin group can access the Control Panel.

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If the order is not valid, click on the  button to delete it from the orders database.

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>> https://guide.websitex5.com/en/support/solutions/articles/44001249732

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