Change an order 
Author: Steve J.
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Hi
A frequent issue I have is that when a customer places an order they then contact me wanting to change the order. Either quantity of items or the method of payment. How do I go about amending an order?
Thanks
Steve
Posted on the
As it stands, as a shop operator you can only delete all of the customer's orders so that the customer can place a new order and specify the desired quantity and payment method.
Maybe the Incomedia employees will get in touch if there is another option. Otherwise, the shop operator's only option is to delete the order and the customer would have to place a new order.
See these instructions, which the shop operator can use to delete the order. However, the shop operator must be sure that it is the correct order before deleting it.
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How to manage orders and products with the online Control Panel
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To access the Control Panel you need to:
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If the order is not valid, click on the
button to delete it from the orders database.
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>> https://guide.websitex5.com/en/support/solutions/articles/44001249732
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Author
Its definetly a weakness in the software.
Steve