Hello Jorge,

Can you please tell me what you were doing beofre it crashed?

Does it happens always when you do the same operation?

Many  thanks!

It happens when i close the preview window from website x5 v10. My computer is brand new. I never had this problem with website evo 9...

Hi,

I noticed the very similar situation what Jorge mentioned above. I am a heavy Website X5 v9 user, and I never faced such problems using it. 

My observation was also a problem somewhere around the preview. But not only when I activate the preview, but when I am doing something on the preview page, trying controls, etc. 

The elapsed time varied until the PC crashed, but usually only the reset button could help me. :( 

Actually I am using Windows XP-SP3 with the latest patches applied.

Regards,

F.

It's hapening a lot lately.. It's realy frustating me I am now afraid to even preview my websites.... here is the picture.

Hello Jorge,

Please try to run on your computer the DXDIAG program by clicking on Start and then typing in the search dxdiag.

Use the program to check yor DirectX installation and if there are any issues reisntall the DirectX9.

Please keep me updated.

I fixed it by previewing with ctrl. its been working great these last 2 days :P

Ctrlfunctionfor the fullreview (x5connectsall links andcreatesan overview)

Well it fixed it until now and it started happening again..... :(

Hello Jorge,

Try to uninstall the .NET Framework 4.0 and then use this tool:

http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

When the tool hass finished reinstall the framework by downloading it from following link:

http://www.microsoft.com/en-us/download/details.aspx?id=17718

Once reinstalled test again if the same issue happens again and keep me updated.

It keeps happening... after al that

Hello Jorge,

Please try to open the preferences and then set the number of simultaneous processes to 1 and test if ti continues to happens.

Please keep me updated.

I did that too, and it happened again!

Hello Jorge,

Please try to uninstall the program completely by deleting also the installation folder in Program files and then download the latest build you find in your answers.websitex5.com profile and install this one.

Please keep me updated.

Hello...

I was just going to report this but I see this thread is already open.

I am experiencing periodic crashes with my PREVIEW...not all the time...but often. (v10)

There's no real harm done but it is just a nuisance having to restart the programme each time and waiting for the re-creation of the files.

There's no particular editing process that triggers this off.

Your best shot please!

Nigel 

Here is the info on my latest crash:

Problem signature:
Problem Event Name: BEX
Application Name: WebSiteX5.exe
Application Version: 10.0.4.28
Application Timestamp: 516bc776
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 7463656a
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Hello Nigel,

Please try to uninstall the program and then start the installer with the rightclick option "Run as Administrator" to see if the issue persists.

Please keep me updated.

Claudio...

I have followed your advice...but STILL crashing. (same details as above)

Yesterday I had a really strange event.

I clicked too soon on one of the cells, BEFORE THE PROGRAMME HAD FINISHED SAVING, and it crashed BUT THIS TIME it started to recreate project files and, when I came to publish, it published the WHOLE website which took hours and hours!

Hello Nigel,

Does this error message appears also if you use the browsers you have installed?

I ask you because it seems similar to the issue reported here:

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista/internet-explorer-has-stopped-working/3ca3e43e-d41a-4051-99df-09d16b1d2747?page=1

Many thanks!

Hi Claudio...

No...nothing like it.

I have full Kaspersky.

If I can be more precise...when closing the preview (SOMETIMES), the screen momentarily goes white (1-2 seconds) and then it sometimes leaves me able to continue editing OR it crashes the programme with that message above.

I am MORE concerned about accidentally clicking on a button when the "saving" process has already started.

The form comes up to send to Incomedia and the programme re-creates the project files and hence a subsequent "publish" includes ALL those files as they are new!

Hello Nigel,

Can you please also try to set the simultaneous processes in the preferences to 1 to see if the same issue happens again?

Please try also with a new project, so you won't harm the main project and it's possible to identify also if it depends on the project or not.

Many thanks!

Ok Claudio.

I think it's a "memory" thing, too.

I'll reduce my processes and let you know.

I think it's really a case of being careful.

Hello Claudio,

I am having the same problem. Website X5 ver 10 crashed when I do a "Preview" after enlarging the size of the video screen. It was displaying perfectly before when the default size was being used.

One more thing how do I remove the "Pause" or "Play" icon from the video? Please see attached snap shot of the screen. Or should I post this in another topic?

Thank you for your help.

I just found this post, I am having the same problems.  I deleted the net framework and re installed, still the same problem.  Yes it does happen when I go to preview, but sometimes whilst not in preview.   I also have used 8/9 and now 10 and never experienced a problem like this before.  It is so frustrating, I can't work on any of my websites without it crashing. \

Please Claudio help us fix this problem so we can get working again.

"" please also try to set the simultaneous processes in the preferences to 1 to see if the same issue happens again?

Please try also with a new project, so you won't harm the main project and it's possible to identify also if it depends on the project or not."  

I don't understand how to do the above, I have created a new project to test but where do I find the preferences to set to 1?

Can someone advise please?

Thank you JJ for the attachment, I just did this, but soon as I hit preview it crashes again.

Claudio where are you please??  We need help here.

Hi Susan,

It can be very frustrating to experience frequent crashes like that.  We will all do our best to help you find the solution.

Unfortunately I don't think Claudio will be back on the forum until Monday at the earliest...  I don't think Incomedia staff work over the weekends.

Hang in there!  

Hi Paul, thanks for the reassurance, hopefully someone will come up with a solution soon.  The work is stacking up!'

Cheers

Susan

Hello Samuel Kwok,

The Paly Pause is built in the Flash Video Player. Try to use an format which is supported by HTML5 like mp4 but if there's a flash fallback it will show always this player.

Hello Susan M.,

Please let's continue on http://answers.websitex5.com/post/62236 so it's easier to find a solution.

Many thanks!